Account Executive, Alternative Health & Advocacy

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Act as the primary liaison for Meritain's products and services while generating demand among customers.

• Formulate and implement account management strategies for strategic, multi-geography, or high-tier business portfolios.

• Oversee service-level discussions, process enhancements, benefits-plan operations, service-gap identification, root-cause analysis, and solution formulation.

• Develop and execute renewal strategies to meet margin, customer retention, membership, persistency, and renewal objectives.

• Prepare clients for renewals by clarifying benefit-plan cost drivers, providing cost-reduction solutions, and delivering renewals to clients and producers.

• Create complex financial recommendations and present them to management.

• Assist New Business Sales with finalist meetings for new business opportunities.

• Evaluate competitive landscapes and devise sales strategies to take advantage of market opportunities.

• Design and implement strategic cross-functional annual business plans and customer account strategies.

• Maintain and nurture a profitable book of business through effective renewal coordination.

• Collaborate across Meritain and various business functions to comprehend customer needs and resolve key issues.

• Direct Customer Strategy & Relationship Management for daily contacts, senior management, and key decision makers.

• Manage and lead producer relationships for designated customers.

• Coordinate communications regarding Meritain business updates and operational support.

• Take ownership of financial management, renewal strategies, upsell initiatives, pricing, negotiations, and profitability alignment for the assigned portfolio.

• Deliver customer reporting with analytics, trends, and recommendations for additional programs and services.

• Lead client presentations and engage with both internal and external parties.

• Travel to offsite locations for in-person meetings as required.

⛳️ Requirements

• 5+ years of relevant experience in the industry as an Account Manager or Account Executive.

• Experience in the Third-Party Administrator (TPA) sector, health plan, healthcare consulting, or employee benefits environment.

• Proven ability to collaborate within highly matrixed organizations and manage multiple priorities effectively.

• Exceptional relationship management, communication, and problem-solving skills.

• Capacity to influence outcomes and drive initiatives without direct authority.

• A strong desire to contribute to organizational growth, team development, and long-term strategic planning.

• Health & Life license is mandatory.

• Bachelor’s degree or equivalent work experience is required.

• Preferred knowledge of advocacy, navigation, care management, centers of excellence, or alternative health solution models.

• Experience with strategic vendor, advocacy, or navigation partner relationships is preferred.

• Ability to communicate effectively with internal and external stakeholders.

• Willingness to travel to offsite locations for in-person meetings as needed.

🏝️ Benefits

• Competitive base salary.

• Sales Incentive Commission in addition to the base salary.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being.

• Comprehensive benefits package for eligible full-time employees and their families.