Account Director – Public Safety

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Foster productive and professional relationships with key personnel within the Met Police, including the Commissioner and his team.

• Cultivate strong connections with NEC team members in sales support and service lines to develop excellent solutions for customer challenges.

• Oversee the commercial and contractual relationship within the account, negotiating terms and leading procurement processes.

• Position NEC as a reliable strategic partner and the primary point of contact for the customer.

• Identify opportunities, manage the sales pipeline, and take responsibility for revenue generation within the account.

• Drive proactive sales initiatives to ensure that quota targets for both new and renewal business are fulfilled.

• Take full accountability for the delivery of all revenue streams within the Met Police account.

• Determine customer needs, define program deliverables, and coordinate efforts to ensure adequate resources are allocated.

• Assume complete financial responsibility for the account, collaborating with NEC colleagues to manage all resources and costs related to the account.

• Manage and resolve any issues that arise during service delivery, while identifying related concerns outside the scope of work where NEC can potentially provide assistance.

• Understand customer pain points and seek swift solutions from stakeholders within the NECSWS business.

⛳️ Requirements

• Extensive knowledge of the UK policing landscape, particularly the Met Police and other key stakeholders associated with it, such as the Home Office and CPS.

• Proven experience in business development and account management across significant key customer accounts.

• Demonstrable expertise in key stakeholder management, negotiation, and conflict resolution skills.

• Evidenced ability to manage and shape sales opportunities from inception to completion, with a history of successful outcomes.

• Strong commercial acumen and leadership capabilities, establishing a reputation as a thought leader.

• Excellent decision-making and problem-solving skills.

• Consistent overachievement of annual sales targets in a quota-bearing role.

• Experience in delivering complex projects related to public safety and/or mission-critical customers.

• Capacity to resolve issues within the account to ensure high levels of customer satisfaction.

• Ability to collaborate closely as part of a team, while also working independently.

• Strong interpersonal communication and presentation abilities.

• High standard of written communication skills.

• Exceptional customer service skills.

• Complete all tasks within designated deadlines and appropriately report any challenges in achieving delivery milestones.

• Capable of discussing Police Systems, Services, and Solutions competently.

🏝️ Benefits

• 25 days of paid holiday with the option to buy/sell (FTE).

• 4 x basic salary life assurance coverage funded by NEC (with the option to increase coverage at an additional cost).

• A Group Pension Plan.

• A range of flexible benefits tailored to meet your individual needs.

• All employees receive free access to LinkedIn Learning, with over 15,000 courses covering a wide array of subjects. Learn what you want, when you want, and how you want.