Account Director – Public Safety

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Develop and maintain productive, professional relationships with key individuals within the Met Police, including the Commissioner and his team.

• Foster collaborative relationships with NEC team members in sales support and service lines to create outstanding solutions for customer challenges.

• Oversee the commercial and contractual relationship within the account, facilitating negotiations and leading procurement processes.

• Establish NEC as a trusted strategic partner and the primary point of contact for the customer.

• Recognize opportunities, manage the sales pipeline, and be responsible for achieving revenue targets within the account.

• Drive proactive sales initiatives to ensure that quota levels for both new and renewal business are achieved.

• Take full responsibility for the delivery of all revenue streams associated with the Met Police account.

• Assess customer needs, define program deliverables, and coordinate efforts to guarantee that adequate resources are available.

• Assume complete financial responsibility for the account, collaborating with NEC colleagues to manage all resources and costs linked to the account.

• Handle and resolve any issues that arise during service delivery, while identifying related challenges outside the scope of work for which NEC could provide assistance.

• Understand the customers' pain points and seek prompt solutions from stakeholders within the NECSWS business.

⛳️ Requirements

• Extensive knowledge of the UK Policing market, particularly regarding the Met Police and other key stakeholders such as the Home Office and CPS.

• A proven history in business development and account management within a significant key customer account.

• Demonstrated experience in managing key stakeholders, negotiation, and conflict resolution skills.

• Proven track record in managing and shaping sales opportunities from inception to completion, with a history of successful outcomes.

• Strong commercial awareness and leadership abilities, with the capacity to establish oneself as a thought leader.

• Excellent decision-making and problem-solving skills.

• Consistent overachievement of annual sales targets in a quota-carrying position.

• Experience in delivering complex programs related to public safety and/or mission-critical clients.

• Ability to resolve issues within the account to maintain high levels of customer satisfaction.

• Capability to work closely as part of a team, as well as independently.

• Strong interpersonal communication and presentation skills.

• High standard of written communication.

• Exceptional customer service skills.

• Complete all tasks within established deadlines and appropriately report any challenges in meeting delivery milestones.

• Proficient in discussing Police Systems, Services, and Solutions competently.

🏝️ Benefits

• 25 days of paid holiday with the option to buy/sell (FTE).

• 4 x basic salary life assurance cover funded by NEC (with the option to increase coverage at an additional cost).

• A Group Pension Plan.

• A variety of flexible benefits to cater to your individual needs.

• All employees receive free access to LinkedIn Learning, featuring over 15,000 courses on a wide range of topics. Learn what you want, when you want, and how you want.