Account Director – Foodservice Channel

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership and develop strategic Foodservice accounts, fostering robust relationships with key decision-makers and establishing the company as a reliable partner.

• Create and implement account strategies that align with overall channel priorities and growth objectives.

• Oversee all facets of account planning, including forecasting, budgeting, and pipeline development.

• Collaborate with internal teams (Sales Operations, Supply Chain, Marketing, Product Management, and Finance) to ensure seamless execution and delivery.

• Manage order flow, coordinate projects, and oversee service delivery to guarantee a superior customer experience.

• Discover opportunities for growth, innovation, and shared success within existing accounts.

• Address and resolve customer issues promptly and effectively, safeguarding long-term relationships.

• Conduct regular business reviews with customers and internal stakeholders to evaluate performance and pinpoint opportunities.

• Offer insights on market trends, competitive activities, and customer feedback to guide channel strategy.

• Represent the organization at customer meetings, industry events, and trade shows.

⛳️ Requirements

• A Bachelor’s degree in Business, Marketing, Sales, or a related discipline is required.

• An MBA or an equivalent advanced degree is advantageous but not mandatory.

• Equivalent experience in channel leadership or commercial roles will also be taken into account.

• Willingness to travel (50-60%).

• A minimum of 6 years of experience in account management, sales, or business development, ideally within the Foodservice or B2B sector.

• Demonstrated experience managing complex, multi-location or national accounts.

• Strong commercial insight with the capability to manage revenue, margins, and growth strategies.

• Ability to function effectively across cross-functional teams and influence without direct authority.

• Proficient in relationship building, negotiation, and achieving results in a competitive environment.

• Technical and/or operational experience in the coffee industry is a plus.

🏝️ Benefits

• Must be able to travel up to 50-60%.