Account Director, EMEA – Crypto

This is a fully remote position, open to applicants in United Arab Emirates (UAE).

📋 Description

• Engage with both existing and prospective key stakeholders in your EMEA territory to understand their priorities, including potential mission applications, budget holders, decision-makers, influencers, and process owners.

• Lead the integration of blockchain intelligence into customer workflows, aiming for a deep comprehension of how EMEA clients utilize TRM’s tools and data to enhance their success proactively.

• Take ownership of, plan, execute, and/or coordinate initiatives to cultivate client relationships, establish feedback mechanisms, drive referrals, manage renewals, and facilitate upsells, cross-sells, and expansions.

• Formulate and implement strategic plans for your territory to achieve company objectives across essential revenue and churn metrics while identifying new growth opportunities in various EMEA markets.

• Develop TRM product and customer vertical expertise to enhance every phase of the sales process, from demonstrations to trials to customer advisory sessions and innovation workshops.

• Actively collect and prioritize customer feedback, advocating for it within TRM.

• Build a network of satisfied customers throughout the region who will refer new prospects, advocate for TRM, and provide valuable feedback.

⛳️ Requirements

• A minimum of 6+ years of experience in selling SaaS products, or 2 years of experience paired with expert domain knowledge and a background in consulting.

• Familiarity with virtual currencies, their applications, and their role in financial networks.

• In-depth understanding of crypto-native organizations, including their workflows, procurement processes, and organizational structures, especially within EMEA.

• Strong customer-facing presentation and listening skills, capable of establishing credibility with senior executives.

• Knowledge of the European AML regulatory framework (e.g., 5AMLD, MiCA, FATF guidelines) and its implications for financial institutions and fintechs.

• A talent for storytelling—you possess the ability to discern customer needs and create and communicate compelling value propositions.

• Capacity to manage a large volume of accounts that evolve rapidly.

• Passion for building meaningful client relationships, identifying new use cases, focusing on customer satisfaction, meeting new contacts within accounts, and finalizing deals.

• Adaptable—able to respond quickly to changing goals and circumstances.

• Self-directed—you take ownership of your work, move quickly, and achieve results.

• Outstanding communication skills to effectively articulate complex ideas.

• Collaborative—you excel in cross-functional teamwork and thrive in diverse cultural and organizational environments.

🏝️ Benefits

• Competitive salary

• Global team events

• Flexible working hours