Account Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Ownership of client portfolio and strategic oversight

• Ensure client success and manage portfolio revenue for a selection of full-service clients, delivering media, merchandising, planning, and content services

• Spearhead the development of annual strategic roadmaps, growth plans, promotional calendars, and business reviews for all clients in the portfolio, with a strong emphasis on profitability and performance scaling

• Assist the team in pinpointing growth opportunities, upselling initiatives, and methods to expand existing scopes of work

• Act as an advocate for clients internally, ensuring alignment on deadlines, responsibilities, and execution quality

• Facilitate brand innovation beyond basic Amazon execution through channel expansion and creative experimentation

• Team and personnel management

• Lead a team of account managers (2-3): oversee team cadence, ensure appropriate workload distribution, and monitor quality of output

• Mentor and coach Account Managers and Associates, providing regular feedback to enhance performance and long-term success

• Oversee the performance planning process and conduct performance reviews.

• Day-to-day client management

• Directly manage a select group of top-tier client accounts across Amazon and marketplaces, owning strategy, execution, and performance

• Serve as the primary client partner, leading discussions, presenting recommendations, and influencing key business decisions with senior stakeholders, including C-suite executives

• Ensure seamless delivery across media, creative, retail, supply chain coordination, and marketplace operations

• Build trust with clients through education, guidance, transparency in performance, and proactive recommendations

• Create presentations, lead all client meetings, maintain call notes, action lists, and ensure follow-up

• Monitor account performance, regularly review reports, and convert data into clear insights and actionable next steps

• Cross-team operational efficiency

• Collaborate cross-functionally with media, retail, creative, and analytics teams to ensure end-to-end success

• Foster strong internal relationships with all delivery teams and create a fast-paced collaborative environment

• Develop and implement best practices, SOP enhancements, onboarding materials, and training resources

• Contribute to thought leadership, internal training sessions, and new business proposals

• Aid in the creation of case studies.

• Stay updated on Amazon programs, betas, algorithms, policy changes, and marketplace opportunities

⛳️ Requirements

• Over 7 years of experience in marketplace management, with strong expertise in Amazon (1P/3P) and Walmart (1P/3P)

• Demonstrated experience managing enterprise-level accounts and leading discussions at the executive level

• Prior experience in managing and developing a team with high standards for accountability and delivery

• Excellent presentation, communication, and client-facing skills; comfortable leading calls and providing constructive challenges

• Highly organized, responsive, detail-oriented, and capable of managing multiple workstreams simultaneously

• Strong analytical skills with proficiency in Excel/Sheets, capable of creating insights and translating them into strategic actions

• Commercially minded with the ability to identify revenue opportunities and influence decision-making

• Growth-oriented, accountable, collaborative, and driven to build strong long-term relationships

🏝️ Benefits

• Competitive compensation aligned with experience and market benchmarks

• Remote-first flexibility - the ability to work from anywhere, with trust and autonomy

• Global collaboration - engage with experts across various regions and time zones

• Opportunities for career growth and development as we scale

• 5-Year Sabbatical + Travel Stipend - After your 5-year anniversary, enjoy a fully paid month-long sabbatical, along with a travel reimbursement to enhance your experience

• A positive-energy culture rooted in respect, inclusion, and accountability

• Make a meaningful impact by helping some of the world’s most progressive brands grow