Account Director

This is a fully remote position, open to applicants in Germany.

📋 Description

• Enhance the current business and achieve annual revenue growth objectives.

• Act as the primary point of contact for all matters related to customer account management.

• Establish and nurture robust, enduring relationships with clients.

• Negotiate contracts and finalize agreements to optimize profits.

• Cultivate trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.

• Lead, mentor, and develop a small team of Account Managers, setting clear goals and facilitating their professional development.

• Own the strategic account plan for a portfolio of large and complex accounts, coordinating delivery, sales, and senior leadership around a unified growth strategy.

• Serve as a senior escalation point for the account team regarding intricate client, commercial, or delivery challenges.

• Collaborate with delivery counterparts to ensure value is being provided to the customer.

• Ensure timely and successful delivery of our solutions in accordance with customer needs and objectives.

• Effectively communicate the progress of monthly and quarterly initiatives to both internal and external stakeholders.

• Generate new business with existing clients and identify areas for improvement to achieve sales targets.

• Forecast and monitor key account metrics, such as quarterly sales results and annual forecasts.

• Prepare status reports on accounts.

• Work with the sales team to recognize and expand opportunities within the territory.

• Provide assistance with challenging client requests or issue escalations as necessary.

⛳️ Requirements

• Extensive experience (typically 8+ years) in a customer-facing account management role, including oversight of large and complex accounts or portfolios.

• Strong background in client relationship management, particularly with senior and C-suite/executive stakeholders.

• Demonstrated experience in leading, coaching, and developing a team, whether through direct line management or dotted-line/matrix leadership.

• Proven track record of achieving revenue and growth targets across a large or complex account portfolio.

• Solid understanding of the current digital, AI, and software development landscape, with the ability to provide value to the customer.

• Experience in comprehending software development requirements and the capability to develop winning IT proposals in collaboration with pre-sales.

• Exceptional listening and presentation skills are essential.

• Familiarity with and understanding of commercial contracts.

• Successful background in responding to RFPs and delivering compelling sales pitches.

• Capability to work collaboratively with project managers, technical engineers, and architects to deliver solutions to customers.

• Willingness to travel to client sites.

• Proficient in using a CRM system.

• Eager to learn new techniques and adhere to account management standards.

• Ability to leverage AI for account growth initiatives.

🏝️ Benefits

• Flexible work arrangements.