
Account Director
Posted May 9

Posted May 9
This is a fully remote position, open to applicants in Puerto Rico.
• Lead and strengthen strategic relationships with clients, acting as a trusted advisor and business partner.
• Understand each client's objectives, business challenges, industry context, and growth opportunities.
• Develop integrated digital strategies aligned with business goals, brand priorities, and performance indicators.
• Identify opportunities to add value, enhance outcomes, and expand the scope of client projects.
• Oversee the planning, execution, and optimization of digital initiatives across media, content, performance, web, user experience, and digital platforms.
• Ensure that all client commitments are delivered with quality, consistency, accountability, and attention to detail.
• Translate business needs into clear briefs, action plans, and measurable results for internal teams.
• Manage and interpret digital KPIs, performance metrics, and business impact indicators to guide decisions and recommendations.
• Collaborate closely with media, creative, strategy, technology, and project management teams to ensure robust execution.
• Oversee projects involving web development, digital platforms, or technology-based solutions, ensuring alignment between client needs, user experience, and business objectives.
• Anticipate risks, manage crises, and resolve challenges with sound judgment, speed, and professionalism.
• Lead, inspire, and develop the account team, fostering ownership, motivation, strategic thinking, and professional growth.
• Ensure profitability, efficiency, and long-term value creation in assigned accounts.
• Represent and embody the values of Contáctica in every interaction with clients, teams, and partners.
• Proven experience as a Digital Account Director, Account Lead, Client Partner, or similar role.
• Strong experience managing leading brands and complex client relationships.
• Experience working with regulated and sensitive industries, particularly insurance, health plans, medical coverage, or services related to the healthcare ecosystem.
• Solid understanding of digital marketing, digital ecosystems, media, performance, content, CRM, web projects, digital platforms, and customer journeys.
• Previous experience working with media strategy, media planning, or paid media teams.
• Strong ability to interpret, manage, and act upon digital KPIs and performance data.
• Experience leading or coordinating web development projects, digital platforms, or technology solutions.
• Strong negotiation, client management, and stakeholder alignment skills.
• Experience managing crisis situations, client escalations, and high-pressure scenarios.
• Strategic mindset with the ability to connect business objectives, digital opportunities, and execution plans.
• Entrepreneurial mindset with a strong focus on profitability, growth, and value creation.
• Bachelor's degree in Marketing, Advertising, Business, Communications, Technology, or a related field.
• Minimum of 5 years of relevant experience in digital account management, client leadership, or strategic account roles.
• Fluency in English and Spanish, both written and spoken.
• Work flexibility.
• Professional development opportunities.
• Creative culture.
• Dynamic work environment.
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