Account Director

This is a fully remote position, open to applicants in Puerto Rico.

📋 Description

• Lead and strengthen strategic relationships with clients, acting as a trusted advisor and business partner.

• Understand each client's objectives, business challenges, industry context, and growth opportunities.

• Develop integrated digital strategies aligned with business goals, brand priorities, and performance indicators.

• Identify opportunities to add value, enhance outcomes, and expand the scope of client projects.

• Oversee the planning, execution, and optimization of digital initiatives across media, content, performance, web, user experience, and digital platforms.

• Ensure that all client commitments are delivered with quality, consistency, accountability, and attention to detail.

• Translate business needs into clear briefs, action plans, and measurable results for internal teams.

• Manage and interpret digital KPIs, performance metrics, and business impact indicators to guide decisions and recommendations.

• Collaborate closely with media, creative, strategy, technology, and project management teams to ensure robust execution.

• Oversee projects involving web development, digital platforms, or technology-based solutions, ensuring alignment between client needs, user experience, and business objectives.

• Anticipate risks, manage crises, and resolve challenges with sound judgment, speed, and professionalism.

• Lead, inspire, and develop the account team, fostering ownership, motivation, strategic thinking, and professional growth.

• Ensure profitability, efficiency, and long-term value creation in assigned accounts.

• Represent and embody the values of Contáctica in every interaction with clients, teams, and partners.

⛳️ Requirements

• Proven experience as a Digital Account Director, Account Lead, Client Partner, or similar role.

• Strong experience managing leading brands and complex client relationships.

• Experience working with regulated and sensitive industries, particularly insurance, health plans, medical coverage, or services related to the healthcare ecosystem.

• Solid understanding of digital marketing, digital ecosystems, media, performance, content, CRM, web projects, digital platforms, and customer journeys.

• Previous experience working with media strategy, media planning, or paid media teams.

• Strong ability to interpret, manage, and act upon digital KPIs and performance data.

• Experience leading or coordinating web development projects, digital platforms, or technology solutions.

• Strong negotiation, client management, and stakeholder alignment skills.

• Experience managing crisis situations, client escalations, and high-pressure scenarios.

• Strategic mindset with the ability to connect business objectives, digital opportunities, and execution plans.

• Entrepreneurial mindset with a strong focus on profitability, growth, and value creation.

• Bachelor's degree in Marketing, Advertising, Business, Communications, Technology, or a related field.

• Minimum of 5 years of relevant experience in digital account management, client leadership, or strategic account roles.

• Fluency in English and Spanish, both written and spoken.

🏝️ Benefits

• Work flexibility.

• Professional development opportunities.

• Creative culture.

• Dynamic work environment.