Account Coordinator, Sports

This is a fully remote position, open to applicants in California.

📋 Description

• Deliver engaging and informative live demonstrations of our website and services to both new and returning clients, facilitating efficient music discovery.

• Collect feedback and survey data from presentations to enhance product insights.

• Engage and educate clients regarding music director services and other APM offerings.

• Oversee client logins: including creation, deactivation, and troubleshooting login issues.

• Manage the sales pipeline using Salesforce CRM.

• Follow up with clients to provide usage reports.

• Track and manage the renewal lifecycle for both Account Executives' portfolios.

• Establish procedures to ensure renewals are scheduled, negotiated, proposed, and finalized.

• Analyze client reporting and health to foster positive behaviors and address negative indicators.

• Act as a liaison between the Sports team and Marketing department on various ongoing and one-time marketing projects, including email campaigns, social media initiatives, landing pages, and pitch decks.

• Regularly update contact information in the CRM as contacts transition within the industry.

• Generate a range of reports utilizing Salesforce CRM and other internal databases.

• Keep abreast of the industry, competitive landscape, and new product features, services, and pricing.

• Implement a proactive strategy to provide exceptional service to clients ahead of significant events.

• Take comprehensive notes during internal and external Zoom/video calls and follow through on relevant action items.

• Employ a creative approach to identify client needs and recommend suitable solutions, products, and/or services.

• Coordinate both internal and external scheduling for Account Executives.

• Execute timely outreach to clients during key periods of their seasons.

• Promote awareness and adoption of new website features and services.

• Address client inquiries and concerns with prompt and thoughtful responses.

• Perform other duties as assigned.

⛳️ Requirements

• A strong passion for the intersection of sports entertainment and music.

• Experience in customer success, account management, or related fields.

• Highly organized with great attention to detail.

• Strong presenter who is at ease deviating from scripts and communicating clearly and confidently with diverse audiences.

• Excellent verbal, written, and interpersonal communication abilities.

• Capable of multitasking and keeping both the team and personal tasks organized.

• A problem-solving mindset beneficial for our clients and the company.

• Comfortable making and receiving outbound calls to customers.

• Familiarity with CRM software (e.g., Salesforce).

• Intermediate proficiency in Excel.

• Strong note-taking capabilities.

• Ability to give and receive constructive feedback with openness and professionalism.

🏝️ Benefits

• Health benefits.

• 401k.

• Life and disability benefits.

• Generous time-off policy.

• Team building and attendance at industry events.