Account Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Directly engage with daily client stakeholders through calls and emails.

• Maintain fluency in both US and International workstreams, proactively identifying cross-market implications.

• Conduct quality assurance on deliverables to ensure they align with the overall account strategy before being sent to clients.

• Provide a weekly summary to the Account Director regarding key movements and potential risks related to our KPIs and business goals.

• Act as a consistent and connective presence across all approximately 10 FTEs on the account, aiding in deadline and priority management.

• Keep documentation current to allow team members easy access to the latest information.

• Engage daily with leads from both US and International workstreams in Digital Advertising, Digital Strategy, Marketing Sciences, and Account Management.

• Report to the Account Director, maintaining a regular weekly 1:1 and participating in working sessions from both regions.

• Use discernment to determine what matters should be brought to the Account Director's attention, focusing on key issues rather than comprehensive detail.

• Ensure Clickup, Test Plans, and Creative Schedules are updated without requiring intervention from the Account Director.

• Identify and suggest solutions for recurring coordination challenges between US and International workflows.

• Recognize when individual contributors or workstreams diverge from the client’s objectives and bring it to attention early.

• Proactively monitor developments in one region that may impact or contradict activities in the other and raise concerns as needed.

⛳️ Requirements

• 2–4 years of experience in account management, client services, or a similar coordination-intensive role, preferably in performance marketing or a client-services agency.

• Proven judgment: capable of distinguishing significant insights from noise amid a high volume of cross-functional activities.

• Comfortable managing operations across two regions/markets simultaneously without needing separation.

• Excellent written synthesis skills; able to distill a week's worth of activity into the most pertinent information.

• High level of trust and discretion; this position is closely tied to sensitive client and account dynamics.

🏝️ Benefits

• Company-sponsored Medical, Dental, and Vision coverage for employees and their dependents.

• Short Term Disability, Long Term Disability, Life Insurance, and AD&D Benefits.

• Access to the Company’s Employee Assistance Program.

• Quarterly volunteering and donation matching program.

• $50 monthly Wellness stipend.

• $1000 annual Professional Development & Education credit.

• Joy Fund of $50 per month for employees or clients to spend on anything that brings joy.

• Unlimited PTO.

• Generous Company Holidays.

• Monthly Mental Health Days for employees to rest and recharge.

• Three months of 100% paid parental leave with a two-week re-entry period.

• Participation in the Wheelhouse 401k program, including a 100% match up to 4% of salary.

• Participation in a Student Loan Assistance program.