Account Compliance Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Evaluate usage reports and trends related to abuse.

• Recognize fraudulent behaviors and patterns of abuse.

• Improve security workflows and create strategies for abuse prevention.

• Identify, deter, and address illegal or unauthorized use of subscription accounts.

• Establish account limits and reset accounts to reduce fraud or unauthorized access.

• Reset compromised accounts and provide new temporary credentials.

• Encourage upselling opportunities through the Compliance sales model.

• Interact with legitimate customers to resolve issues and manage account statuses.

• Clarify situations of unauthorized use to genuine customers.

• Notify unauthorized users about violations and instruct them to cease access.

• Oversee online marketplaces and forums for illegal sales or distribution of company software.

• Gather evidence and report illegal distribution to the relevant authorities and legal teams.

• Work with internal teams to identify trends and improve abuse detection and prevention methods.

• Assist ongoing investigations and manage escalations.

• Discover lead opportunities through account resets.

• Keep comprehensive documentation of interactions and resolutions.

• Ensure actions align with company policies and legal standards.

• Track market trends, participate in trade shows, and communicate future compliance requirements to management.

⛳️ Requirements

• A Bachelor's degree in business, Information Technology, or a related field is preferred.

• At least 2 years of experience in account management, compliance, or a comparable role.

• Required proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Experience with sales, subscription management, or CRM software is an advantage.

• Basic knowledge of the internet and IT/account limit settings is beneficial.

• Excellent written and verbal communication skills are essential.

• Experience in conflict resolution and customer service is a plus.

• Detail-oriented with robust problem-solving abilities.

• Capability to conduct investigations and analyze data to detect trends in illegal or unauthorized account usage.

• Familiarity with basic internet security practices and compliance regulations in the software industry is advantageous.

• Experience reporting illegal online activities to authorities is a plus.

• Ability to work both independently and collaboratively within a team.

• Strong attention to detail and a commitment to maintaining the integrity of subscription services.

• Ability to manage multiple tasks and priorities in a dynamic environment.

• Professional demeanor and discretion when handling sensitive customer information and compliance matters.

• Must be capable of working remotely within the United States.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for career growth and advancement.

• Supportive, team-oriented environment that fosters professional development.