Account Associate

This is a fully remote position, open to applicants in Canada.

📋 Description

• Client Engagement and Assistance: Record comprehensive notes during client calls to capture essential discussions, action items, and decisions. Show initiative and proactivity in understanding client needs and addressing inquiries. Provide timely and professional email assistance to clients, responding to daily questions and drafting correspondence as necessary. Foster relationships with current clients and vendors. Thoroughly understand client briefs to effectively contribute to project planning and execution.

• Project Documentation and Quality Control: Support the development and upkeep of project documents, including internal briefs, client feedback reports, workback schedules, and communication within the studio team. Ensure the accuracy and completeness of project documents through regular updates. Conduct quality assurance checks on project assets to verify they meet specified standards and requirements. Provide an additional layer of quality assurance and review for agency work being submitted to clients for final approval or production.

• Assistance to the Director of Accounts: Serve as support to the Director of Accounts across their various client teams (Pods), representing them in internal meetings they cannot attend, and formalizing discussion points and decisions made. Take notes during internal briefing calls and all-hands status meetings, emphasizing key points and action items. Proactively engage in discussions and offer insights to enhance team collaboration and efficiency. Actively participate in internal brief calls, providing input and clarifications as necessary. Prepare materials and contribute to the delivery of internal account all-hands meetings, promoting a culture of transparency and teamwork.

• Project Coordination: Utilize project management tools to manage project tasks, assign responsibilities, and track progress. Actively oversee the agency’s project management tool to ensure client projects are on schedule and adhere to proposed timelines. Manage communications and deliverables with third-party vendors and partners based on program budgets, deadlines, and expectations. Maintain workback schedules for project deliverables and timelines, ensuring compliance with deadlines. Effectively manage workload and communicate any potential bandwidth issues to ensure timely project delivery. Clearly understand project requirements and communicate them effectively to the team, facilitating smooth execution.

• Creative Problem-Solving and Innovation: Exhibit resourcefulness in addressing challenges, finding creative solutions that may emerge during project execution. Contribute to concept ideation and strategy development.

• Research and Development: Stay informed about industry trends through research, webinars, and professional development opportunities. Assist with industry and market research to support project objectives. Analyze program results and report on key insights to help formulate action plans.

• Innovation, Learning & AI Empowerment: Show curiosity and openness to new tools, processes, and working methods. Utilize AI-powered tools to assist with tasks such as research, note summarization, and first-draft content development. Leverage AI to enhance efficiency and organization in daily responsibilities. Build familiarity with how AI is influencing B2B marketing and agency workflows. Proactively suggest ways to improve processes with innovative solutions.

⛳️ Requirements

• A minimum of 6 months to 1 year of project or administrative experience in a corporate or agency environment (internship included).

• University degree or equivalent; preferably in business, marketing, or communications.

• Prior experience in marketing or communications is considered a strong asset.

• Experience with social or digital marketing tools (including social management and listening platforms) is considered beneficial.

• Highly personable and enthusiastic.

• Adaptable with an ability to communicate and collaborate with various personality types.

• Strong organizational and time management abilities.

• Detail-oriented with a solid work ethic and a genuine eagerness to expand personal skill set.

• Highly developed interpersonal and communication skills, both written and verbal.

• Versatile with a willingness to learn and engage in a diverse range of projects across various industries (e.g., technology, finance, education, government, etc.).

• Passionate about modern marketing and technological innovation.

• Ability to thrive in a fast-paced environment and manage high-stress situations.

• Self-starter with demonstrated initiative and a solution-oriented mindset.

• Proficient in Microsoft Office and capable of working in a digital and cross-functional team setting.

• Comfortable using AI-powered tools and modern digital workflows to assist with daily tasks.

• Ability to communicate confidently and professionally in senior internal and client-facing environments.

• Bilingualism (English/French) is considered an asset, but not mandatory.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and growth.

• A dynamic and collaborative work environment.

• Access to cutting-edge tools and technology.

• Flexible work arrangements.