Academic Operations Coordinator

This is a fully remote position, open to applicants in India.

📋 Description

• Ensure all weekly resources are delivered to their designated locations prior to class.

• Upload workbooks, workshops, homework, and solutions to the Learning Management System (LMS), student Google Drive folders, and Podia.

• Replace files with final versions as they become available, hold future-week files until their due date, and check daily for availability to ensure nothing is missing when a class begins.

• Manage the entire annotation flow from start to finish.

• Upload workbook and workshop annotations, oversee merged annotations, maintain synchronization between the LMS and Drive, and monitor each annotation until completion.

• Facilitate the consultation workflow.

• Handle roster modifications, tutor availability, missed-session verifications, manual bookings, student follow-ups, and ensure consultation tickets are closed within one business day.

• Take ownership of class and consultation scheduling.

• Create and adjust schedules for classes, consultations, intensives, and Queensland sit-ins, identify conflicts before they affect a class, and escalate unresolved issues with clear context.

• Analyze class efficiency data and take appropriate action.

• Examine the biweekly data to identify classes that are under-capacity, over-capacity, or lacking a tutor, and present a clear recommendation to the Head of School for splitting, merging, or adjusting classes.

• Maintain accurate schedules and print orders.

• Monitor attendance and manage follow-ups efficiently.

⛳️ Requirements

• Quickly adapt to new tools and platforms, with strong proficiency in Google Sheets: including formulas, trackers, and large datasets.

• Experience with Monday.com or a comparable project management tool is highly valued.

• Proven ability to manage multiple concurrent workflows without sacrificing accuracy, on a weekly basis with strict deadlines: uploads before class, print orders before printing, schedule changes before cutoff.

• Capability to interpret operational data and take action based on it, rather than merely recording it.

• Strong and structured written communication skills.

• A mindset of ownership by default.

• Comfort with cross-timezone collaboration.

🏝️ Benefits

• Fully remote position, available anywhere in India.

• Work hours are from 9am to 5pm IST, with some overlap into Australian hours.

• Compensation details will be shared early in the hiring process.