Academic Advisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a caseload of students through educational advisement and guidance on university policies and procedures.

• Offer coaching and advisory support to enhance student retention and facilitate graduation.

• Frequently communicate with students via phone and email to encourage retention and promote student success.

• Establish rapport and foster positive working relationships with both students and staff.

• Identify student challenges in time management, technical abilities, and classroom performance, utilizing available resources to enhance success.

• Track student attendance and grades in the database to ensure retention and academic progression.

• Develop and implement daily, weekly, and monthly communication/contact strategies for course completion and persistence.

• Sustain active and personalized engagement with students while evaluating their likelihood of success and necessary service levels.

• Collaborate with enrollment services, student accounts, student finance, academics, registrar, management, and colleagues.

• Share suggestions for policy and procedure enhancements with leadership.

• Clarify and explain UAGC policies and procedures to students.

• Maintain up-to-date knowledge of Federal, State, and Institutional Policies regulating Title IV student aid programs.

⛳️ Requirements

• A high school diploma or equivalent is mandatory.

• A minimum of 5 years of related experience, or a suitable combination of education and work experience.

• Exceptional oral and written communication abilities.

• Proficient in Microsoft Word, Excel, and Outlook.

• Capability to research, collect data, compile information, and prepare reports.

• Skill in investigating, analyzing information, and drawing conclusions.

• Ability to engage in critical thinking and apply independent judgment.

• Capacity to maintain confidentiality and handle sensitive information responsibly.

• Understanding of customer service principles and conflict resolution techniques.

• Familiarity with Emotional Intelligence principles and their practical application.

• Ability to manage multiple tasks effectively.

• Proficient in communicating via phone, email, Zoom, and Teams.

• Visa sponsorship is not offered for this position.

🏝️ Benefits

• Health, dental, and vision insurance options.

• Life insurance and disability coverage.

• Paid time off for vacation, sick leave, and holidays.

• Tuition reduction for the employee and eligible family members at U of A/ASU/NAU.

• Retirement savings plans.

• Access to recreational and cultural activities at U of A.

• Innovative work-life balance programs.

• Relocation assistance.