Academic Advisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Guide, motivate, and provide information to students regarding their academic pathways for advancing through their programs.

• Assist students in identifying and achieving their educational objectives through various remote communication channels, including email, phone, and chat.

• Cultivate relationships with prospective, current, and returning students while serving as a representative of the university.

• Generate and respond to inquiries concerning academic advising, programs, policies, campus navigation, and student issues.

• Conduct outreach to students and offer guidance on subsequent steps.

• Clearly document all interactions with students.

• Evaluate requests for degree plan changes and provide counsel on credit implications, completion timelines, planning, and recommended pathways.

• Utilize inquisitive, appreciative, developmental, and prescriptive advising techniques.

• Observe student behavior patterns and support targeted outreach initiatives and procedural adjustments.

• Maintain expertise in advising distinct student populations or academic programs.

• Encourage and assist students in successfully completing their programs.

• Meet service-level agreements and departmental service expectations.

• Assess processes and policies, making recommendations for enhancements.

• Engage in professional development, departmental committees, task forces, university organizations, and industry groups such as NACADA.

• Act as a liaison with other university departments on behalf of students.

• Perform additional duties as assigned.

⛳️ Requirements

• A conferred Bachelor's degree from an accredited institution is required.

• Strong oral and written communication skills are essential.

• Bilingual proficiency in English and Spanish is highly preferred.

• Effective interpersonal abilities, including influencing, persuasion, elicitation, and active listening skills.

• Familiarity with student development theory is important.

• Exceptional student and customer service capabilities are necessary.

• Ability to provide effective advice in ambiguous and unstructured situations.

• Capacity to manage multiple tasks under tight deadlines with minimal oversight.

• Logical and objective decision-making abilities.

• Proficiency in navigating various systems and adapting swiftly to ongoing technological changes.

• A positive and optimistic attitude.

• Creativity and critical thinking skills are required.

• Strong problem-solving abilities.

• Flexibility to adapt quickly to changes.

• One year of professional office experience is required, preferably within a collegiate or academic advising environment.

• Knowledge of undergraduate and graduate student development theory.

• Understanding of academic advising theory and best practices.

• Experience in influencing, informing, and persuading students on complex academic issues is advantageous.

• Experience working with students from diverse cultural, socioeconomic, and academic backgrounds is preferred.

• Availability to work from 9:30 a.m. to 6:00 p.m. Monday through Thursday and from 8:00 a.m. to 4:30 p.m. on Fridays.

🏝️ Benefits

• Opportunities for ongoing professional development and education.

• Commitment to equal opportunity employment.

• Compensation and benefits information is available upon request for eligible remote residents in states with pay transparency regulations.