Absence Claims Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary contact for the Human Resources team concerning inquiries related to claims status, questions, expedited processing, and more.

• Deliver prompt and professional follow-up via phone or email to ensure timely responses to Human Resources inquiries.

• Collaborate with the Account Manager to assess client needs and provide education on leave concepts.

• Analyze discrepancies to offer recommendations to the Operations team regarding training or CPP language, aimed at minimizing imperfections.

• Uphold respect, sensitivity, confidentiality, and understanding in all circumstances while maintaining professionalism consistently.

• Acknowledge receipt of email inquiries immediately and deliver solutions within 2 business days.

• Participate in client-facing meetings alongside the Account Manager.

• Act as the Operations subject matter expert concerning our processes.

• In the event a client is placed into a Save for Letter Audit, facilitate the audit process and report the results.

• Prioritize and manage daily tasks effectively to meet all deadlines.

• Engage in continuous education and training related to laws, policies, and service delivery.

• Create an exceptional experience for the client.

• Provide innovative suggestions to support the ongoing development of the Absence Department.

• Assist with Claims Operations.

• Perform additional duties as assigned.

⛳️ Requirements

• 1-3+ years of experience in Customer Service, Claims, or Email Support within ComPsych is required.

• Outstanding communication and organizational skills, with a strong emphasis on customer service.

• Quick-thinking, resourceful, energetic, positive, and professional, with proven multi-tasking and critical thinking abilities.

• Must be in good standing – not currently on a performance improvement plan.

• Strong attention to detail with a commitment to delivering excellent quality.

• Proficient in computer usage and skilled in Microsoft Office Suite.

🏝️ Benefits

• Comprehensive benefits package.

• Paid Time Off (PTO).

• Medical coverage.

• Dental insurance.

• Vision coverage.

• 401(k) plan with matching contributions.

• Extensive Employee Assistance Program (EAP).

• Wellness program.

• And much more.