ABA Case Coordinator, Spanish

This is a fully remote position, open to applicants in Philippines, +4 more countries.

📋 Description

• Precision Matching: Assign RBTs/BTs to clients based on their location, availability, language, and clinical compatibility.

• Schedule Optimization: Develop and manage detailed weekly/monthly schedules for the entire caseload.

• Rapid Response: Address scheduling issues (such as cancellations or PTO) with same-day urgency to ensure continuity of care.

• Capacity Monitoring: Monitor therapist workloads to avoid burnout while maximizing coverage across service areas.

• Utilization Tracking: Keep track of authorized hours to guarantee full utilization within approval periods, preventing revenue loss and ensuring Medicaid compliance.

• Proactive Renewals: Notify clinical and billing teams about impending authorization expirations well ahead of time.

• Data Integrity: Ensure accurate, real-time records are maintained within Zoho and other EHR systems for audit-ready documentation.

• Primary Liaison: Serve as the main point of contact for therapists regarding their caseloads and logistical matters.

• Clinical Collaboration: Collaborate with BCBAs to guarantee that scheduling is in line with treatment plans and supervision requirements.

• Family Engagement: Professionally communicate with client families regarding session updates and confirmations.

• Onboarding Support: Assist the Intake team in smoothly transitioning new clients from approval to their first session.

• Performance Metrics: Produce weekly reports for the Operations team that detail coverage rates, utilization, and staffing shortages.

• Trend Analysis: Identify and highlight trends in cancellations or no-shows to guide future workforce planning.

• Real-Time Updates: Ensure that all data entries in Zoho are completed on the same business day that changes occur.

⛳️ Requirements

• Internet Connection:

- Primary internet connection with a minimum speed of 15 Mbps.

- Backup internet connection with at least 10 Mbps.

- Backup connection must support work during power outages.

• Primary Device:

- Desktop or laptop with at least:

- Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.

- A minimum of 8 GB RAM.

• Backup Device:

- Must meet or exceed the performance of an Intel Core i3 processor.

- Must be operational during power interruptions.

• Peripherals and Workspace:

- A working webcam.

- A noise-canceling USB headset.

- A quiet, dedicated home office space.

- A smartphone for communication and verification purposes.

🏝️ Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and fosters your professional development.

• Embrace the Opportunities: Take advantage of daily chances to learn, innovate, and excel. Make a tangible impact in your field.

• Limitless Career Growth: Unlock a myriad of possibilities and resources to advance your career effectively.

• Fast-Paced Thrills: Flourish in a high-energy, engaging environment. Embrace challenges and enjoy rewarding experiences.

• Flexibility, Your Way: Enjoy the freedom to work from home or any location you prefer. Create your ideal work setting.

• Work-Life Balance at Its Best: Eliminate stressful commutes and enjoy quality time with loved ones. Achieve a healthy integration of work and life to perform at your peak.