3PL Network Operations, Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the complete 3PL network performance and warehousing execution, responsible for key service metrics including on-time shipping, order cycle time, inventory accuracy, dock-to-stock efficiency, order quality, and damage/shrink performance.

• Define and oversee standardized SOP frameworks throughout the 3PL network, ensuring consistent implementation of essential processes such as inbound/outbound operations, inventory control, damaged goods management, safety, compliance, and business continuity.

• Act as the process owner for inventory control within the 3PL network, promoting cycle count discipline, enhancing inventory accuracy, providing visibility into aged inventory, and ensuring reconciliation with plants and planning.

• Create and manage warehouse capacity plans across the 3PL network, addressing space utilization, labor needs, seasonal demand, and growth initiatives.

• Establish and enforce site-level performance governance and execution discipline throughout the 3PL network by implementing KPI frameworks, escalation procedures, and structured issue resolution.

• Function as the end-to-end process owner for warehousing and distribution within the 3PL network, driving scalable and repeatable operations through standardized practices, KPI-based performance management, and structured continuous improvement methodologies.

• Collaborate with Procurement and Finance to facilitate contract and cost governance across the 3PL network, including warehouse agreements, scope modifications, rate cards, and billing processes.

• Offer warehousing and distribution expertise to aid in network optimization, warehouse transitions, new site onboarding, and system or process enhancement initiatives.

⛳️ Requirements

• A Bachelor's degree in Supply Chain, Business, Engineering, or a related field is required.

• 7-10+ years of experience in warehousing/distribution operations with a focus on 3PL oversight is preferred.

• Proven success in operating multi-site warehouse networks and enhancing inventory accuracy and service levels.

• Strong skills in warehouse standard work, KPI management, and 3PL governance.

• Familiarity with WMS / SAP warehouse processes and EDI capabilities.

• A 'field general' mindset: hands-on operational leadership with accountability to providers.

• Strong structured problem-solving abilities (RCA, CAPA, standardized work).

• Capability to operate at both strategic and execution levels across a distributed network.

• Executive-level communication skills: concise, fact-based reporting and escalations.

• Ability to thrive in a fast-paced environment with frequent exceptions and urgent stakeholder needs.

🏝️ Benefits

• Competitive compensation.

• Comprehensive benefits package including medical, dental, vision, and 401K.

• Numerous opportunities for professional growth and development.