1st Level Support Specialist

📋 Description

• Deliver technical assistance for Hosting, Domain, and associated services via tickets, chat, and phone.

• Assist with Entry Level Sales and Billing inquiries.

• Report software bugs to the Development team.

• Conduct partial monitoring of infrastructure.

• Relay issues to the Infrastructure Team and Manager.

• Manage Cross sales and Up sales initiatives.

• Advise Customers on enhancing their services.

• Gather customer feedback to enhance products, services, and overall customer satisfaction.

⛳️ Requirements

• Deliver professional and courteous customer support.

• Ensure accuracy and efficiency when addressing incoming customer inquiries.

• Demonstrate a willingness to tackle and resolve a variety of customer issues, ranging from basic to advanced complexity.

• Possess knowledge of Linux and Windows operating systems.

• Have a solid understanding of hosting services and domain names.

• Exhibit expertise with Plesk, Cpanel, and WHM.

• Be familiar with common Content Management Systems (CMS) such as WordPress and Joomla.

• Show strong problem-solving abilities.

• Exhibit self-leadership and the capacity to take initiative.

• Display cooperation skills and a strong team spirit.

• Possess exceptional written and verbal communication skills in both Greek and English.

• Demonstrate excellent time management capabilities.

🏝️ Benefits

• Flexible remote work options.

• Commitment to Diversity & Inclusion.

• Focus on Environmental, Social, and Governance (ESG) principles.