Zoho CRM Analyst – Integration Specialist

This is a fully remote position, open to applicants in Poland, +3 more states.

📋 Description

• Configure and tailor Zoho CRM modules, fields, layouts, and workflows to fit business operations.

• Manage user roles, profiles, permissions, data security, and ensure data integrity.

• Develop and sustain workflow rules, assignment rules, blueprints, and approval processes utilizing Deluge and AI-assisted development tools.

• Supervise data migration, cleansing, deduplication, and conduct regular data-quality audits.

• Generate and oversee reports and dashboards for various departments.

• Deliver user training and continuous support for Zoho CRM.

• Evaluate integration requirements and design data flows and logic accordingly.

• Implement Zoho CRM integrations with external applications through APIs, webhooks, custom functions, Deluge, and AI development tools.

• Monitor integration performance, diagnose issues, and execute enhancements.

• Collect and document requirements alongside sales, support, compliance, and operations teams.

• Convert business needs into functional designs prior to commencing configuration.

• Suggest effective Zoho CRM implementation strategies, balancing native configuration with scripted automation.

⛳️ Requirements

• A minimum of 3–5 years of experience as a systems/business analyst or Zoho CRM administrator.

• Proven experience in gathering requirements and converting them into functional CRM configurations and integrations.

• Proficiency in Deluge scripting.

• Familiarity with AI development tools such as Copilot, ChatGPT, and Claude.

• Experience with RESTful APIs and webhooks.

• Knowledge of OAuth 2.0.

• Understanding of Zoho Creator, Zoho Flow, and other Zoho One applications.

• Strong analytical and problem-solving capabilities.

• Experience facilitating requirements-gathering sessions across diverse stakeholders and teams.

• Ability to work both independently and in a collaborative environment.

• Excellent written and verbal communication skills in English and Russian.

• Nice to have: experience with Python or PHP.

• Nice to have: familiarity with Agile methodologies and project management tools.

• Nice to have: exposure to Zoho Developer Console or custom extensions/widgets.

🏝️ Benefits

• Opportunity to influence the future of fintech solutions within a developing company.

• Collaborative, flat team structure that appreciates your expertise and ideas.

• Continuous learning and development opportunities to advance your skills and career.

• Competitive salary and benefits package.