Associate Success Manager

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Take charge of HealthStream onboarding processes for assigned customer workstreams, ensuring effective adoption during solution launches or enhancements.

• Develop deployment strategies and timelines utilizing best-practice content while aligning with client business requirements at the point of launch.

• Assess client business operations and provide advice on integrating the automation engine and content library.

• Engage in negotiations with clients regarding scope, solution design, implementation strategies, and long-term optimization initiatives.

• Facilitate client meetings to inform customers about best-practice configurations of pre-deployed content.

• Assess customer implementation requirements during sales discussions to ensure alignment with onboarding strategies.

• Keep precise and timely project records in Salesforce.

• Work collaboratively with internal teams to address customer onboarding challenges.

• Analyze client feedback to initiate modifications in the product, automation engine, and content library.

• Contribute to HealthStream initiatives and comply with HealthStream security policies, procedures, and mandated training.

⛳️ Requirements

• Bachelor's Degree in a relevant field.

• At least 3 years of experience in customer-facing positions, ideally in SaaS or healthcare technology.

• Advanced expertise in Salesforce, Microsoft Suite, and CredentialStream.

• Familiarity with SQL and relational databases is advantageous.

• Proven enthusiasm for technology.

• Exceptional verbal and written communication skills.

• Strong organizational abilities.

• Proficient project management skills.

• Excellent analytical capabilities and independent problem-solving skills.

• Strong interpersonal and relationship management skills, with a proven ability to influence others.

• Capacity to manage multiple client relationships and projects with oversight.

• Strong commitment to customer service.

• Ability to collaborate effectively with teams from diverse backgrounds, skill sets, and terminologies.

• Professional demeanor and confidence in leading discussions with client decision-makers, end-users, and IT professionals.

• Willingness to travel up to 20% of the time.

• Commitment to adhering to HealthStream security policies, procedures, and required training.

🏝️ Benefits

• Mission-driven work.

• Diverse and inclusive workplace culture.

• Competitive compensation and bonus structures.

• Comprehensive insurance plans.

• Support for mental and physical health.

• Flexibility to work from home.

• Reimbursements for fitness center expenses.

• Generous time off for volunteering activities.

• Wellness workshops offered.

• Buddy program for new HealthStream employees.

• Collaborative work atmosphere.

• Opportunities for career advancement.

• Continuous learning and development opportunities.

• Inspiring work environments to foster collaboration and connection with fellow HealthStream employees.

• Complimentary employee parking at our Resource Centers located in Nashville and San Diego.

• Flexible work arrangements.

• Paid time off.

• Hybrid working model.

• Company-sponsored onsite social events.

• Medical, dental, and vision insurance coverage.

• Parental leave benefits.

• 401k and Roth options.

• Flexible spending account available.

• Health savings account access.

• Life insurance coverage.

• Short- and long-term disability insurance.

• Medical bridge insurance options.

• Critical illness insurance available.

• Accident insurance coverage.

• Identity protection services.

• Legal protection services offered.

• Pet insurance options available.

• Employee assistance program.

• Fitness reimbursement program.