CRM Admin Intern

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee and tailor the CRM platform to align with the needs of the organization.

• Administer CRM users, permissions, workflows, custom objects, and profiles.

• Assist users by troubleshooting issues, answering inquiries, and resolving problems.

• Evaluate data concerning team productivity, effectiveness, and operational performance.

• Collaborate with teams to gather business requirements and implement CRM solutions.

• Coordinate and facilitate integrations with third-party applications, plugins, and tools.

• Establish processes to manage and safeguard customer and business data.

• Provide CRM training to administration, staff, and faculty members.

• Organize and manage office operations, including schedules, meetings, and correspondence.

• Maintain accurate, secure, and confidential records and databases.

• Oversee budgets, track expenses, process invoices, and ensure financial compliance.

• Assist with hiring, onboarding, offboarding, employee records, benefits administration, and payroll reconciliation.

• Facilitate communication between internal and external stakeholders.

• Prepare reports, presentations, and various communications.

• Deliver bite-sized projects weekly and provide task updates to the Project Management Executive.

⛳️ Requirements

• Work experience: 0–1 year.

• Bachelor's degree preferred.

• Exceptional verbal and written communication skills.

• Strong problem-solving capabilities.

• Customer-centric mindset.

• Interpersonal skills to engage with individuals of varying technical expertise.

• Ability to clearly communicate complex concepts.

• Capacity to maintain accurate customer data.

• Project management skills.

• Knowledge of customer relationship management (CRM) software.

• Technical proficiency.

• Availability of 25–30 hours per week.

• Full-time interns must be available in the virtual office from 11 AM–5 PM, including scheduled breaks.

• Part-time interns are required to be present in the virtual office during their chosen 11 AM–2 PM or 2 PM–5 PM time slot.

• Off-time batch interns must report to the virtual office between 5 PM–6:30 PM and provide task updates to the Project Management Executive.

🏝️ Benefits

• 4–16 weeks of remote work opportunity.

• Professional mentoring and guidance from mentors and industry professionals.

• Practical experience with critical real-time projects.

• Opportunity for work results to be published in an online portfolio.

• Support in enhancing professional resumes and social media profiles.

• Guidance and assistance in securing placements within reputable companies for high-performing interns.

• Flexible work hours available for off-time batch interns.