Working Student – Customer Success & Support

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the initial point of contact for customer inquiries through our ticketing platform (Zoho Desk and Zoho Projects), email, and other communication channels.

• Efficiently and independently manage support tickets with a structured and solution-oriented approach.

• Provide clear and comprehensible guidance to our customers on utilizing the Linkster Performance Cloud, aiming to deliver genuine value.

• Prioritize and independently handle incoming requests as per established processes.

• Collaborate closely with our technical team regarding bugs or other complex issues.

• Ensure high-quality responses and maintain short turnaround times in support.

• Document solutions and actively contribute to the enhancement of our knowledge management database (Help Center & internal knowledge base).

• Development perspective: As you gain experience, you will be afforded the opportunity to take on greater responsibilities, such as customer onboarding, quality management, or the independent management of key accounts.

⛳️ Requirements

• Strong service-oriented mindset — dedicated to genuinely assisting customers and providing an outstanding experience.

• Ability to work independently, in a structured and dependable manner, while taking ownership of your responsibilities.

• Quick learner — you enjoy problem-solving, grasp challenges swiftly, and can categorize them accurately.

• Excellent problem-solving abilities — capable of finding pragmatic and effective solutions to new challenges.

• Clear, precise, and understandable communication skills — even when discussing complex topics.

• Maintain composure and a solution-focused mindset, especially during urgent situations or when facing multiple concurrent issues.

• Enjoy working with tools and have a quick learning curve for new systems.

• Interest in SaaS, e-commerce, or influencer marketing (not mandatory, but advantageous).

• Availability of 15–20 hours per week with flexible working arrangements.

• Proficient in both spoken and written German and English.

🏝️ Benefits

• €14/hour with flexible working hours.

• Join a youthful, motivated team with direct access to management.

• Work remotely or from our office locations in Essen, Hamburg, or anywhere in Germany.

• Gain insights into influencer marketing, SaaS operations, and the development of digital platforms.

• Significant responsibilities and a tangible impact on daily operations.

• Opportunities for career development through successful collaboration.