Customer Success Associate

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Establish and set up hotel accounts within backend systems, ensuring precision and appropriate branding.

• Address Customer Operations tickets, which include updates to registration cards, authorization forms, and messaging configurations.

• Organize and schedule onboarding and training sessions for customers.

• Assist with high-volume rollout initiatives, such as scheduling waves and configuration projects.

• Engage in special projects, including customer outreach, reporting, and operational support.

• Deliver timely updates to Customer Success Managers (CSMs) and stakeholders regarding task progress and completion.

• Maintain clear and professional communication with customers in all interactions.

• Identify opportunities for process improvements and contribute to enhancing team efficiency.

• Support real-time operational workflows, including guest-facing interactions, such as assisting with remote check-in experiences when necessary.

• Provide exceptional customer service while troubleshooting operational or guest-related issues in real time.

⛳️ Requirements

• 1–3 years of experience in customer support, customer success, operations, or hospitality.

• Strong attention to detail and the ability to manage multiple tasks at once.

• Excellent communication skills, both written and verbal.

• Comfortable working in a fast-paced, high-volume environment.

• A strong customer service mindset with the confidence to assist guests and ensure a positive experience during real-time interactions.

• Experience with customer-facing roles and effective problem-solving skills.

• Ability to adhere to structured processes while being adaptable to new workflows.

• Strong organizational and time management abilities.

• Willingness to work flexible schedules, including weekends, based on operational and coverage requirements.

• Familiarity with tools like CRM systems, ticketing platforms, or similar operational tools.

• Preferred: Experience in hospitality or hotel front desk operations.

• Preferred: Knowledge of PMS systems (e.g., Opera) or similar tools.

🏝️ Benefits

• Canary Days: We prioritize team well-being by offering company-wide days off each month to ensure at least one extended weekend or day off.

• Self Improvement Club: We gather monthly to share our personal goals, providing each individual with a budget for purchases that aid in achieving these goals.

• Professional Development Chats: We allocate a budget to facilitate cross-functional professional development discussions throughout the organization.

• Travel Reimbursement: Team members can visit our offices in New York, San Francisco, or Dallas at their convenience, receiving a travel stipend for their journey. This allows for collaboration in a new city!

• Personal Travel Reimbursement: When staying at a hotel partnered with Canary, we provide a credit towards your stay.