Working Student – Customer Success (m/f/d)

This is a fully remote position, open to applicants in Europe.

📋 Description

• Develop and manage video tutorials, screen recordings, help-center articles, and product guides — utilizing cutting-edge AI tools for automated documentation.

• Edit, upload, and arrange videos, while also designing contemporary training and educational materials.

• Play an active role in enhancing our Learning Center, which includes continuous updates and optimization of all content.

• Assist in customer onboarding, encompassing preparation, execution, and basic setup of demo and test environments.

• Generate, maintain, and evaluate FAQs, templates, and self-service content as a foundation for future automation and AI-enhanced support.

• Conduct small-scale tests for features, workflows, user journeys, and new technological components.

• Implement and aid in the establishment of modern AI features and automation processes within our toolset.

• Contribute to the development of an internal Knowledge Hub and create forms, checklists, and digital templates.

• Document and refine internal onboarding and Customer Success Management processes.

⛳️ Requirements

• Currently enrolled in a degree program in Communication, Marketing, Business, Media Design, or a related discipline.

• Ideally possess some initial experience with video and CRM systems (such as HubSpot, ScreenStudio, Vimeo, or similar).

• Excellent proficiency in both written and spoken German and English.

• Methodical, meticulous, and solution-focused approach to work.

• Passion for creating digital content (video, text, graphics).

• Interest in SaaS tools and contemporary digital work environments.

• Team-oriented mindset and readiness to take on responsibility.

🏝️ Benefits

• 100% remote work with high flexibility in working hours.

• Transparent, trust-based culture within an international SaaS scale-up.

• Access to modern tools, data-driven operations, and streamlined decision-making processes.

• 2–3 offsites and workshops annually for strategy, collaboration, and team building.

• Significant autonomy and well-defined development opportunities.

• Opportunity to actively shape a rapidly growing SaaS scale-up.

• Steep learning curve in Customer Success, onboarding, software processes, and content creation.

• Ample personal scope for initiative and responsibility.

• Direct collaboration with CSM, TSM, and the product team.

• Flexible working hours.