Working Student – Customer Success

This is a fully remote position, open to applicants in Germany.

📋 Description

• Development and upkeep of video tutorials, screen recordings, help-center documentation, and product manuals.

• Editing, uploading, and organizing video content, along with designing contemporary training and educational materials.

• Actively participating in the enhancement of the Learning Center.

• Assisting in customer onboarding, which includes preparation, execution, and basic setup of demo and testing environments.

• Creating, updating, and analyzing FAQs, templates, and self-service resources.

• Conducting small tests for features, workflows, user journeys, and new technological components.

• Implementing and aiding in the establishment of modern AI features and automation processes.

• Contributing to the development of an internal Knowledge Hub along with forms, checklists, and digital templates.

• Documenting and further enhancing internal onboarding and Customer Success Management (CSM) processes.

⛳️ Requirements

• Currently pursuing a degree in communications, marketing, business, media design, or a related discipline.

• Preferably some initial experience with video production and CRM platforms (e.g., HubSpot, ScreenStudio, Vimeo, or similar).

• Proficient in written and spoken German and English.

• Organized, meticulous, and solution-focused working approach.

• Passion for creating digital content (video, text, graphics).

• Interest in SaaS tools and contemporary digital work environments.

• Collaborative mindset and readiness to assume responsibility.

🏝️ Benefits

• 100% remote work with a high level of scheduling flexibility.

• Open, trust-based culture within an international SaaS scale-up.

• Access to modern tools, data-driven work, and streamlined decision-making processes.

• 2–3 offsite meetings and workshops each year for strategy, knowledge sharing, and team building.

• High degree of creative freedom and clear opportunities for professional development.

• Chance to actively influence a rapidly growing SaaS scale-up.

• Steep learning curve in Customer Success, onboarding, software procedures, and content production.

• Significant independence and accountability.

• Direct collaboration with Customer Success Managers, Technical Success Managers, and the product team.

• Flexible working hours.