Workforce Management and Planning Director

This is a fully remote position, open to applicants in Texas.

📋 Description

• Develop and oversee WFM models for both short-term and long-term planning.

• Create and implement an operational framework to foster collaboration between the WFM & P capability and operations.

• Serve as a strategic leader to enhance and expand the WFM&P capability for transactional tasks.

• Offer thought leadership to determine and anticipate workforce needs essential for executing strategic business initiatives.

• Collaborate with Operations, finance, HR, transformation, and analytics to maximize resource allocation and profitability.

• Design and execute a comprehensive strategic workforce planning roadmap.

⛳️ Requirements

• A minimum of ten years’ experience in workforce management and planning for large transaction or call center operations.

• At least 5 years of experience in leading a workforce management function.

• Demonstrated experience in developing and managing workforce models across diverse domains in healthcare operations.

• Experience in utilizing analytics to enhance the precision and accuracy of workforce models.

🏝️ Benefits

• Generous and flexible vacation policy.

• 401(k) employer match.

• Comprehensive health benefits.

• Educational assistance.

• Leadership and technical development academies.