Workday Customer Success Lead

This is a fully remote position, open to applicants in Australia.

📋 Description

• Cultivate and maintain robust relationships with assigned clients (generally, 8-12 clients)

• Serve as the primary escalation point for delivery issues and new inquiries

• Ensure compliance with Strada's workflow and documentation standards by consultants associated with the relationship through governance processes and tools

• Manage client expectations and address discrepancies through collaboration with client stakeholders, Strada’s delivery teams, and management

• Review and assess all discretionary change requests from clients

• Allocate the necessary resources to tasks by collaborating with the resource manager, domain lead, team lead, or knowledge area lead to staff assignments

• Oversee small projects as required

⛳️ Requirements

• Bachelor's Degree or equivalent experience in a technical, business, or financial field

• Application certification as needed or preferred based on the platform being supported

• Over 5 years of experience in account management/service delivery in technical solutions delivery (SaaS)

• At least 3 years of experience in Human Resources or Human Resources Information System consulting, or comparable project experience (preferred)

• Experience in managing and delivering Enterprise Resource Planning (ERP) solutions

• Ability to effectively engage in multiple concurrent projects and manage conflicting priorities

• Demonstrated consultative skills to facilitate client and internal discussions towards timely agreement on solutions

• Advanced proficiency in Excel and PowerPoint

🏝️ Benefits

• Health coverage

• Wellbeing programs

• Paid leave (vacation, sick, parental)

• Retirement plans

• Learning opportunities