Wide Format Service Technician – Traveling

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Deliver technical support to customers through phone and onsite assistance

• Conduct diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofitting, and preventative maintenance on production print equipment

• Execute equipment installations, deinstallations, relocations, and provide training for customer operators

• Follow up with customers post-installation to confirm that expectations have been met and that the equipment is functioning correctly

• Organize and manage upcoming installations, ensuring site readiness by confirming requirements such as power availability, forklift scheduling, and RIP software compatibility

• Deliver high-quality technical support by completing service calls in accordance with company standards and service agreements

• Assist customers with inquiries related to equipment and provide advice on color management and production workflows

• Acquire a working knowledge of Onyx software and RIP systems to support customer print production environments

• Understand the management of print production by RIP software and assist customers with general operational queries

• Engage in ongoing training programs to stay updated on products, software, and service procedures

• Support sales teams by identifying opportunities for equipment upgrades and assisting with technical assessments

• Maintain precise service records and documentation

• Thrive in a dynamic, customer-centric environment.

⛳️ Requirements

• A minimum of 2 years of relevant field service experience

• Experience in servicing and repairing wide format equipment and associated technology

• Strong preference for experience with Canon wide format print equipment

• Preferred working knowledge of Onyx software and production RIP workflows

• Strong background in computer networking and technical knowledge

• Excellent mechanical, electrical, and troubleshooting skills

• Solid understanding of Windows operating systems and related applications

• Highly motivated with the capability to work independently from a home office setting

• Must hold a valid driver's license with a clean driving record.

🏝️ Benefits

• Opportunities for advancement and growth into leadership positions

• A collaborative, team-oriented work environment

• Comprehensive Medical, Dental, Vision, and Life Insurance

• Matched 401(k) plan

• Paid Time Off, Vacation, and Sick Leave

• Flexible Spending Account/Health Savings Account programs

• Company vehicle provided for both business and personal use

• Continuous manufacturer training and certification opportunities