Wide Format Service Technician – Traveling

This is a fully remote position, open to applicants in Florida.

📋 Description

• Deliver technical support to customers via phone and onsite visits.

• Conduct diagnostics, troubleshooting, repairs, software updates, machine modifications, retrofits, and preventative maintenance on production printing equipment.

• Execute equipment installations, deinstallations, relocations, and provide operator training to customers.

• Follow up with clients post-installation to ensure their expectations are met and the equipment functions correctly.

• Organize and oversee upcoming installations, confirming site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility.

• Offer high-quality technical support by fulfilling service calls in line with company standards and service agreements.

• Assist customers with inquiries related to equipment and provide guidance on color management and production workflows.

• Acquire a solid understanding of Onyx software and RIP systems to aid customer print production environments.

• Support sales teams by recognizing equipment upgrade opportunities and contributing to technical assessments.

• Keep precise service records and documentation.

⛳️ Requirements

• Minimum of 26 years of relevant field service experience.

• Experience in servicing and repairing wide format equipment and associated technologies.

• Strong preference for candidates with experience in Canon wide format printing equipment.

• Preferred working knowledge of Onyx software and production RIP workflows.

• Strong understanding of computers and networking.

• Excellent mechanical, electrical, and troubleshooting skills.

• Proficient knowledge of Windows operating systems and related applications.

• Highly motivated individual capable of working independently from a home office setting.

• Must hold a valid driver's license with a clean driving record.

🏝️ Benefits

• Opportunities for advancement and growth into leadership positions.

• A collaborative and team-oriented environment.

• Medical, dental, vision, and life insurance coverage.

• Matched 401(k) retirement plan.

• Paid time off (PTO), vacation, and sick leave.

• Flexible spending accounts (FSA) and health savings accounts (HSA) programs.

• A company vehicle provided for both business and personal use.

• Ongoing training and certification opportunities from manufacturers.