Wide Format Service Technician – Traveling

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Deliver technical support to customers via phone and onsite visits.

• Conduct diagnostics, troubleshooting, repairs, software updates, machine modifications, retrofits, and preventive maintenance on production printing equipment.

• Execute equipment installations, deinstallations, relocations, and provide training for customer operators.

• Follow up with clients post-installation to confirm their expectations have been met and the equipment is functioning correctly.

• Oversee and coordinate upcoming installations, ensuring all site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility are met.

• Deliver high-quality technical support by completing service calls in accordance with company standards and service agreements.

• Address customer inquiries regarding equipment and offer guidance on color management and production workflows.

• Acquire a solid understanding of Onyx software and RIP systems to assist customer print production environments.

• Comprehend how RIP software oversees print production and help customers with general operational inquiries.

• Engage in ongoing training programs to stay updated on products, software, and service procedures.

• Aid sales teams by spotting equipment upgrade prospects and assisting with technical assessments.

• Keep precise service records and documentation.

• Thrive in a dynamic, customer-centric environment.

⛳️ Requirements

• Minimum of 5 years of relevant field service experience.

• Experience in servicing and repairing wide format equipment and associated technology.

• Strong preference for experience with Canon wide format print equipment.

• Preferred working knowledge of Onyx software and production RIP workflows.

• Strong understanding of computers and networking.

• Exceptional customer service and communication abilities.

• Solid mechanical, electrical, and troubleshooting skills.

• Proficient in Windows operating systems and related applications.

• Highly motivated with the capability to work independently from a home office.

• Willingness and ability to travel about 50% of the time, mainly across the Central and Eastern United States.

• Must hold a valid driver's license with a clean driving history.

🏝️ Benefits

• Opportunities for advancement and growth into leadership positions.

• Collaborative and team-oriented work environment.

• Comprehensive Medical, Dental, Vision, and Life Insurance.

• Matched 401(k) plan.

• Paid Time Off (PTO), Vacation, and Sick Leave.

• Flexible Spending Account (FSA)/Health Savings Account (HSA) programs.

• Company vehicle provided for both business and personal use.

• Continuous manufacturer training and certification opportunities.