Werkstudent, Kundensupport

This is a fully remote position, open to applicants in Germany.

📋 Description

• As a "Support Specialist," you will provide reliable and service-oriented customer support, acting as the first point of contact for incoming inquiries.

• You will assist the team in handling support cases, document solutions, and contribute to delivering prompt and professional assistance to our customers.

• You will receive support cases, document them meticulously, and forward them when necessary.

• You will independently manage simple technical and professional inquiries and aid in finding solutions.

• You will maintain our knowledge base and document solutions to continuously improve support processes.

• You will assist with testing, evaluations, and other administrative tasks within customer support.

⛳️ Requirements

• Enrollment at a university, preferably in fields such as Computer Science, Business Informatics, Business Administration, or a related program.

• You enjoy interacting with customers and demonstrate friendly, service-oriented communication skills.

• You work in a structured and reliable manner, maintaining an overview even with multiple inquiries.

• You possess a quick understanding and have an interest in delving into technical topics.

• You think solution-oriented, enjoy working in a team, and take responsibility for your tasks.

• Initial experience in customer service, support, or with digital tools is advantageous but not mandatory.

🏝️ Benefits

• We view unconventional approaches not as a problem but as an enhancement.

• We embody a vibrant learning culture where we regard mistakes as what they are: steps toward improvement!