Website Performance Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture relationships with a portfolio of automotive dealership clients.

• Oversee complete and/or intricate account loads.

• Comprehend and convey customer challenges while triaging and prioritizing bugs and issues.

• Implement monthly customer reporting that encompasses KPIs, Google Analytics, SEO, and customer priorities.

• Evaluate, prioritize, and present customer feature requests to management.

• Relay priorities, timelines, and deadlines to clients.

• Utilize Salesforce to generate product backlogs, track cases, and assess team productivity.

• Propel portfolio application growth through upselling, expansions, and upgrades.

• Retain external clients and autonomously manage account development and outcomes.

• Collaborate with digital, creative services, and other teams.

• Suggest enhancements for website performance, creative services, third-party recommendations, and responsive design improvements.

⛳️ Requirements

• Bachelor’s degree in a relevant field or an equivalent combination of education and work experience.

• At least 2-3 years of progressive and successful experience in retail automotive digital strategy, automotive agency, or automotive retail management.

• Understanding of dealership operations with the ability to work effectively across all dealership levels.

• Familiarity with digital marketing strategies for websites and advertising, including SEM, display, SEO, Google Ads, and Bing.

• Google certifications in Ads, Analytics, Video, Mobile, etc.

• Proven written, verbal, phone communication, and interpersonal skills.

• Exceptional customer service skills and relationship management abilities.

• Capability to work independently in a collaborative environment.

• High energy, enthusiasm, resilience, determination, proactiveness, relentlessness, and drive.

• Knowledge of Salesforce.

• Proficiency in MS Office Word, Excel, and PowerPoint.

• Basic knowledge of HTML, CSS, website strategy and concepts, website analytics tools, and Google Analytics.

• Strong analytical skills and data-driven mindset.

• Availability to support business hours from 8:30AM to 5:30PM PST.

• Must reside in the Continental U.S.; preference for Mountain or Pacific time zones.

🏝️ Benefits

• Annual salary range of $65,000-$80,000.

• Up to $15K in annual bonus/commission opportunities.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) matching.

• Paid vacation.

• Wellness benefits.

• Company benefit offerings.