Case Manager

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee a designated caseload and manage the administrative coordination of each client's experience.

• Serve as a primary liaison among clients, families, clinical teams, administrative staff, and insurance providers.

• Track the progress and status of cases, ensuring that all necessary actions are completed.

• Keep precise and thorough case records, which include communications, documentation, authorizations, and pending tasks.

• Identify and address issues, delays, or obstacles that may hinder clients from starting or continuing services.

• Collaborate with internal teams and escalate complex matters as needed.

• Ensure seamless coordination between intake, authorization, scheduling, and service delivery.

• Oversee the comprehensive intake process for new clients.

• Act as the main contact for prospective clients and families during the intake and onboarding stages.

• Address inquiries and follow up with potential families.

• Assist families through the intake process and clarify the necessary next steps.

• Gather, examine, and organize intake documentation.

• Confirm the completion and accuracy of intake forms, insurance details, referrals, assessments, and other relevant documentation.

• Follow up on any missing information or outstanding documents.

• Facilitate insurance verification prior to the commencement of services.

• Monitor prospective clients through the intake pipeline and ensure follow-up to prevent cases from becoming inactive.

• Manage the transition from initial inquiry through intake and into service provision.

• Input and maintain client information in CentralReach and Zoho CRM.

• Keep clear notes and records of client interactions and follow-up efforts.

⛳️ Requirements

• Prior experience as a Case Manager, Intake Coordinator, Intake Specialist, or in a comparable healthcare or behavioral health position.

• Experience handling multiple cases or a caseload efficiently.

• Background in coordinating new client intake and onboarding processes.

• Familiarity with insurance verification, authorizations, and reauthorizations.

• Experience in tracking authorized hours and service utilization.

• Proficiency in using CentralReach is highly preferred.

• Experience with a CRM system, preferably Zoho CRM.

• Exceptional organizational and time-management abilities.

• Strong attention to detail and capacity to manage extensive amounts of information accurately.

• Outstanding written and verbal communication skills.

• Excellent follow-up and relationship management capabilities.

• Ability to juggle multiple priorities and meet deadlines.

• Comfortable working autonomously in a fast-paced environment.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and growth.

• Flexible work hours and potential for remote work.

• Supportive and collaborative work environment.