Website Performance Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture relationships with a portfolio of automotive dealership clients.

• Oversee a comprehensive and/or intricate account load.

• Comprehend and convey customer challenges while prioritizing and triaging bugs and issues.

• Promptly address dealership inquiries and resolve the majority of issues on the spot.

• Implement monthly customer reporting that includes engagement rates, lead submissions, behavior, Google Analytics, SEO, and customer priorities.

• Evaluate, prioritize, and present customer feature requests to leadership.

• Convey priorities, timelines, deadlines, and direction to customers.

• Utilize Salesforce to develop product backlogs, track cases, and assess team efficiency.

• Propel portfolio application growth through upselling, expansion, and upgrading.

• Monitor account progress and outcomes to aid in external client retention.

• Collaborate with digital, creative services, and other departments to align priorities and requests.

• Suggest enhancements for site performance, creative services, third-party advisements, and improvements in responsive design.

• Track KPIs such as retention, expansion, engagement, adoption, and advocacy.

⛳️ Requirements

• BS/BA in a relevant field or an equivalent blend of education and professional experience.

• At least 2–3 years of progressive and successful experience in retail automotive digital strategy, automotive agency, and/or automotive retail management.

• Familiarity with dealership operations and the capability to interact with all dealership levels.

• Proficient in digital marketing strategies for websites and advertising, including SEM, display, SEO, Google Ads, and Bing.

• Google certifications in Ads, Analytics, Video, Mobile, or related domains.

• Strong written, verbal, phone communication, and interpersonal skills.

• Skills in customer service and relationship management.

• Ability to work autonomously as well as within a team setting.

• Knowledge of Salesforce.

• Proficient in Microsoft Word, Excel, and PowerPoint.

• Basic understanding of HTML and CSS.

• Familiarity with website strategy, concepts, website analytics tools, and Google Analytics.

• Strong analytical and data-driven thinking abilities.

• Availability to support business hours from 8:30 AM to 5:30 PM PST.

• Candidates must reside in the Continental U.S.; preference for those in Mountain or Pacific time zones.

🏝️ Benefits

• Up to $15K in annual bonus/commission opportunities.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) with matching contributions.

• Paid vacation.

• Wellness benefits.

• Company benefit offerings.