Website Performance Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and nurture relationships with a portfolio of automotive dealership clients.

• Manage comprehensive and/or intricate account assignments.

• Grasp and articulate customer challenges while prioritizing and addressing bugs and issues.

• Implement monthly customer reports that include engagement metrics, lead submissions, behavior analysis, Google Analytics, SEO, and customer priorities.

• Evaluate, prioritize, and present customer feature requests to the leadership team.

• Convey priorities, timelines, deadlines, and guidance to clients.

• Utilize Salesforce to establish product backlogs, track cases, and oversee team performance.

• Propel portfolio application growth through upselling, expansion, and upgrade opportunities.

• Oversee account progression and outcomes to enhance external client retention.

• Collaborate with digital, creative services, and other departments to ensure coordinated client support.

• Suggest enhancements for website performance, creative services, third-party advisories, and responsive design improvements.

⛳️ Requirements

• Bachelor’s degree in a related field or an equivalent combination of education and experience.

• At least 2–3 years of progressive and successful experience in retail automotive digital strategy, automotive agency, and/or automotive retail management.

• Familiarity with dealership operations and the ability to interact effectively with all dealership levels.

• Knowledge of digital marketing strategies for websites and advertising, including SEM, display, SEO, Google Ads, and Bing.

• Google certifications in Ads, Analytics, Video, Mobile, or other relevant areas.

• Excellent written, verbal, phone communication, and interpersonal skills.

• Strong customer service skills and relationship management abilities.

• Capacity to work in a team environment as a highly motivated self-starter.

• High energy, enthusiasm, resilience, determination, proactivity, and a strong drive.

• Familiarity with Salesforce.

• Proficient in Microsoft Word, Excel, and PowerPoint.

• Basic understanding of HTML, CSS, website strategies and concepts, website analytics tools, and Google Analytics.

• Strong analytical skills and data-driven mindset.

• Ability to operate independently.

• Must reside within the Continental United States.

• Availability to support business hours from 8:30 AM to 5:30 PM PST.

🏝️ Benefits

• Up to $15K in annual bonus/commission potential.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) plan with matching contributions.

• Paid vacation.

• Wellness benefits.

• Additional company benefit offerings.