Website Performance Manager

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Establish and nurture relationships with a portfolio of automotive dealership clients.

• Oversee a comprehensive and/or complex account load.

• Comprehend and articulate user issues faced by customers, prioritizing and triaging bugs and concerns.

• Implement monthly reporting for customers that includes KPIs, Google Analytics, SEO, and customer priorities.

• Evaluate, prioritize, and present customer feature requests to upper management.

• Convey priorities, timelines, deadlines, and guidance to clients.

• Utilize Salesforce for creating product backlogs, tracking cases, and monitoring team performance.

• Propel portfolio application growth through upselling, expansion, and upgrade opportunities.

• Oversee account performance and outcomes to bolster client retention.

• Collaborate with digital teams, creative services, and various departmental divisions.

• Suggest improvements and enhancements for site performance involving creative services, third-party advisories, and responsive design.

⛳️ Requirements

• BS/BA in a relevant field or a combination of education and professional experience.

• At least 2-3 years of progressive and successful experience in retail automotive digital strategy, automotive agency, and/or automotive retail management.

• Knowledge of dealership operations and the ability to interact effectively with all levels within a dealership.

• Familiarity with digital marketing strategies for websites and advertising, including SEM, display, SEO, Google Ads, and Bing.

• Google certifications in Ads, Analytics, Video, Mobile, etc.

• Strong written, verbal, and phone communication skills along with interpersonal abilities.

• Customer service and relationship management expertise.

• Capability to work independently as well as part of a team.

• Proficiency in Salesforce.

• Strong skills in Microsoft Word, Excel, and PowerPoint.

• Understanding of HTML, CSS, website strategy concepts, website analytics tools, and Google Analytics.

• Strong analytical and data-driven thinking abilities.

• Availability to support business hours from 8:30 AM to 5:30 PM PST.

• Residence in the Continental U.S. is preferred; candidates from Mountain or Pacific time zones are highly favored.

🏝️ Benefits

• Annual salary range of $65,000-$80,000.

• Up to $15K in annual bonus/commission opportunities.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) with matching contributions.

• Paid vacation.

• Wellness benefits.

• Additional company benefits offerings.