Website Designer and IT Support Assistant Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Design and develop websites.

• Create visually appealing, user-friendly, and responsive website layouts that adhere to brand guidelines.

• Build and customize websites utilizing tools such as HTML, CSS, JavaScript, and various CMS platforms (e.g., WordPress).

• Enhance navigation, layout structure, mobile responsiveness, and overall usability.

• Monitor site speed, rectify broken links, update content, and confirm proper functionality across devices and browsers.

• Oversee customer technical support operations.

• Supervise support processes to guarantee timely resolution of customer IT-related issues.

• Address complex customer complaints related to systems, software, connectivity, or service interruptions.

• Assign tickets, monitor response times, and ensure compliance with service-level standards.

• Track customer interactions, issue resolutions, and generate performance reports.

• Follow up on unresolved cases, enhance support procedures, and implement strategies to improve the customer experience.

⛳️ Requirements

• Basic computer proficiency (Microsoft Office, Google Workspace, email platforms).

• Strong typing skills with a focus on attention to detail.

• Excellent written communication abilities.

• Capability to multitask and manage time effectively.

• Reliable internet connection and a quiet home workspace.

• Self-motivated and capable of working independently.

🏝️ Benefits

• Competitive hourly pay.

• Flexible scheduling options.

• Paid training provided.

• Opportunities for advancement.

• Performance-based incentives.

• Supportive remote team environment.