Web Operations and Content Management Consultant, Contentful

This is a fully remote position, open to applicants in Texas.

📋 Description

• Develop, refresh, and publish website content and pages in Contentful, encompassing copy, disclosures, rates, product details, and creative assets.

• Design and update landing pages associated with campaigns, product launches, and business needs.

• Conduct quality assurance on every modification before and after publishing to ensure accuracy, formatting, functional links, and appropriate content relationships.

• Handle a consistent influx of requests, adhere to set timelines, and prioritize urgent updates effectively.

• Implement legal and compliance-driven content updates with precision and timeliness.

• Collaborate with marketing, legal, compliance, product, and engineering teams when updates necessitate review or technical assistance.

• Ensure content hygiene and document completed changes as necessary.

• Assist in the setup and launch of A/B and multivariate conversion rate optimization tests in Contentful and support the interpretation of results when needed.

⛳️ Requirements

• Over 3 years of experience managing or publishing website content in an in-house or similarly dynamic environment, at the Manager to Senior Manager level.

• Strong practical experience with Contentful and the capability to operate independently in the platform from the outset.

• Exceptional attention to detail and QA discipline, especially regarding regulated or customer-facing content.

• Proficient in managing a high volume of intricate and repetitive content updates via a ticketing system.

• Capacity to handle multiple requests and changing priorities autonomously.

• Clear communication skills and experience collaborating with cross-functional teams, including legal, compliance, and engineering departments.

• Web operations experience in either a fast-paced startup or a large enterprise setting.

• Preferred: experience in financial services, fintech, banking, or another regulated sector.

• Preferred: experience in designing and executing CRO experiments, A/B or multivariate tests, and analyzing results in GA4, Amplitude, or a similar analytics tool.

• Preferred: basic understanding of HTML/CSS.

🏝️ Benefits

• Engagements generally range from 10 to 40 hours per week, based on the client and the scope of work.

• Opportunity to become a part of Right Side Up's talent collective.

• Collaborate with early-stage ventures, rapidly growing tech companies, and Fortune 500 teams.