Web Hosting Support, English, French

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver technical assistance through phone, email/tickets, and chat.

• Resolve customers' web technology challenges by clarifying web hosting elements and providing clear, actionable advice.

• Diagnose and fix complex website and email problems.

• Install, set up, maintain, and troubleshoot content management systems such as WordPress.

• Clearly articulate DNS settings and web design tools for customer comprehension.

• Handle and escalate pre-sales, sales, and billing questions as necessary.

• Arrange and perform follow-up calls to guarantee a seamless support experience.

• Provide exceptional customer service and contribute to maintaining high satisfaction rates.

• Assist with additional tasks or projects as assigned to fulfill team and business objectives.

⛳️ Requirements

• Background in a technical support or helpdesk position.

• Proficient troubleshooting abilities, particularly with websites and email systems.

• Excellent communication skills in both English and French (written and spoken).

• Familiarity with web hosting platforms is a significant advantage.

• Experience in customer service or a related technical role is beneficial.

🏝️ Benefits

• Work remotely from any location - this is a remote position.

• A competitive salary that acknowledges your unique skills and talents.

• Opportunities for career growth and professional development to help you achieve your maximum potential.

• Flexible work arrangements to promote a healthy work/life balance.