Web Designer, Technical Writer

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, redesign, code, test, implement, and maintain web pages and sections of both agency Internet and intranet websites.

• Develop prototypes that include graphic design, navigation, and layout alternatives.

• Collaborate with attorneys, economists, senior management, administrative personnel, IT support teams, and web team members to achieve project objectives, identify target audiences, establish schedules, and define deliverables.

• Set up website layout, design, formatting, and style guidelines.

• Monitor and analyze web metrics and analytics.

• Investigate, assess, and report on advancements and trends in web design and web services.

• Present concepts and suggestions to a variety of audiences, including senior management.

• Train end users, web staff, and agency trainers on the agency's web services.

• Ensure compliance of web pages with Section 508 and 504 accessibility standards, as well as best practices in usability and information architecture, along with federal and agency regulations.

• Implement, code, and conduct tests on prototypes across various browsers, operating systems, and devices.

• Create, organize, and refine content utilizing plain-writing best practices.

• Provide support to web content administrators and quality assurance analysts.

• Prepare and revise technical documentation including user manuals, job aids, help content, FAQs, policies, procedures, and guidance materials.

• Create organization charts, flow charts, brochures, newsletters, information sheets, and other relevant documentation.

• Assist government and contract personnel, including web content analysts, software developers, quality assurance analysts, managers, and web support staff.

• Develop multimedia training and guidance tutorials.

⛳️ Requirements

• Experience with Section 508 / accessibility compliance.

• Familiarity with web analytics and reporting tools, such as Google Analytics or equivalent.

• Experience designing for government, enterprise, or regulated sectors.

• Strong attention to detail and capability to handle multiple tasks simultaneously.

• Excellent collaboration and communication abilities.

• Ability to articulate design and content decisions clearly to non-technical audiences.

• Comfortable working independently in a dynamic environment.

• Must be eligible to obtain a US DOJ public trust clearance.

• Must be a US Citizen to qualify for federal security clearance.

• Ability to remain stationary for extended periods while working from a home office.

🏝️ Benefits

• Health, Dental, and Vision coverage.

• 401(k) retirement plan.

• Flexible Spending Account (FSA).

• 11 Paid Federal Holidays.

• Paid Time Off (PTO).

• Education reimbursement.

• Competitive compensation and benefits package.