Technical Writer I

This is a fully remote position, open to applicants in California.

📋 Description

• Create, write, maintain, and revise technical documentation, including user manuals, system guides, white papers, design specifications, and online help resources.

• Develop KeyStone user documentation, how-to guides, instruction manuals, charts, graphs, and forms.

• Coordinate the production and distribution of documented materials.

• Monitor documentation progress using JIRA.

• Contribute to the documentation roadmap with insightful input.

• Review, edit, and refresh existing documentation.

• Conduct research on KeyStone and consult with documentation experts to guarantee accuracy.

• Create or incorporate visuals into documentation as needed.

• Structure information for efficient compilation.

• Cultivate and maintain knowledge of the KeyStone system and Confluence platform.

• Test new software against published capabilities and corresponding documentation.

• Suggest enhancements to the KeyStone system.

• Participate in Confluence documentation projects and offer insights on its architecture and design.

• Aid users with fundamental Confluence functionalities and troubleshooting.

• Collaborate with the Education team to publish eLearning materials.

• Provide accurate and timely responses to documentation inquiries and requests.

• Work alongside other departments to document internal processes.

• Complete special projects and additional assigned responsibilities.

⛳️ Requirements

• Up to one year of relevant or related experience.

• A college degree in a non-technical field, or multi-craft skills obtained through extensive on-the-job training or apprenticeship programs, or comprehensive industry and job-specific technical skills gained through formal education and practical training.

• Exceptional writing and composition abilities.

• Skills in planning, organizing, and coordinating projects effectively.

• Strong oral and written communication skills.

• Capability to understand and communicate technical information clearly.

• Proficient analytical and research skills.

• Keen attention to detail and ability to meet deadlines.

• Consistent application of styles and formats while adhering to template guidelines.

• Solid problem-solving capabilities.

• Proficiency in using a PC, the Internet, and related software applications.

• Familiarity with Confluence, Jira, and Microsoft Office.

• Demonstrated courtesy, tact, and diplomacy in interactions with internal and external stakeholders.

🏝️ Benefits

• Competitive salary.

• Exceptional benefits package.

• Generous 401(k) retirement plan.

• Comprehensive paid time off policy.

• Supportive and high-performing work environment.

• Opportunities for professional and personal development.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Life insurance provision.

• 401(K) matching contributions.

• Discretionary profit-sharing opportunities.

• Potential for discretionary annual bonuses.

• Wellness Programs including Yoga and Massages.

• Bi-weekly engagement activities such as coffee tastings and trivia.

• Community involvement initiatives.

• Professional development opportunities.

• Designated Growth Days.

• Vacation days.

• Floating holidays.

• Sick leave.

• Parental leave.

• Company band participation.

• Basketball activities.

• Flag football opportunities.

• Volleyball activities.