This is a fully remote position, open to applicants in Florida.

• Engage with guests through live chats initiated on the Norwegian Cruise Line website.

• Provide prompt responses to inbound chat inquiries.

• Foster and maintain strong relationships with consumers by delivering exceptional service and building rapport.

• Recognize and fulfill customer needs and expectations.

• Utilize sales techniques to expand the customer base and make informed decisions on daily priorities and assigned tasks.

• Efficiently identify and resolve customer issues.

• Convey features, benefits, and pricing of cruise products effectively.

• Suggest promotions, itineraries, stateroom upgrades, onboard credits, and various shipboard amenities.

• Uphold brand consistency and reflect the missions and values of Norwegian Cruise Line.

• Cultivate customer relationships to meet sales targets, expand the customer base, retain clientele, and grow the business.

• Execute other job-related responsibilities as assigned.

• A high school diploma or equivalent is required.

• At least 6 months of experience working with the Norwegian Cruise Line brand.

• A minimum of one year in customer service roles.

• Strong writing skills that facilitate clear and concise text-based communication.

• Comprehensive knowledge of Norwegian cruise products, including the current fleet and ship itineraries.

• Familiarity with Salesforce and Sea Web is essential.

• Competitive salary and performance-based incentives.

• Opportunities for career advancement within the company.

• Comprehensive health and wellness benefits.

• Access to exclusive travel discounts and cruise benefits.