Warranty and Refund Administrator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assess and process requests for refunds and warranty claims

• Assist with the onboarding of Authorized Service Providers (ASP) and manage CRM operations

• Evaluate and verify refund requests submitted by Tier 1

• Ensure the accuracy of customer information, proof of purchase, eligibility, and refund amounts

• Review and manage warranty claims submitted by ASPs

• Validate labor, parts, and supporting documents in accordance with warranty policies

• Make decisions to approve or deny claims and collaborate with ASPs for any necessary corrections

• Compile and submit weekly payroll for warranty and refund claims

• Provide assistance for Call Experts CRM (including claims, tickets, and access issues)

• Ensure that all transactions comply with internal policies and audit standards

⛳️ Requirements

• Minimum of 3 years of experience in warranty processing, claims management, or service operations

• Exceptional attention to detail and precision

• Familiarity with CRM systems (experience with Call Experts is a plus)

• Excellent communication and problem-solving abilities

• Proficient in Microsoft Excel

• Preferred experience in supporting service provider networks (ASP)

• Background in the appliance or consumer goods sector

• Experience in refund or payroll processing

🏝️ Benefits

• Opportunity to work from home