VP, Technology Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the organizational representative for quality outcomes.

• Manage the feedback loop between production failures and the teams responsible for development.

• Detect quality leakage points throughout the Software Development Life Cycle (SDLC).

• Establish, monitor, and report essential quality metrics.

• Collaborate with Engineering leadership to foster a development-oriented culture.

• Define and maintain the organizational standard for technology planning.

• Hold permanent ownership of IT operational processes.

• Manage the complete incident management lifecycle across various departments.

• Create and uphold templates for stakeholder communication and distribution standards.

⛳️ Requirements

• Over 10 years of experience in technology leadership.

• At least 5 years in a senior role within a high-volume enterprise setting.

• Proven experience in owning and enhancing operational processes related to incident management, root cause analysis (RCA), and technology planning within organizations of 75+ engineering personnel.

• Experience in driving cultural shifts towards quality in engineering teams.

• Demonstrated ability to influence peers at the VP level without direct authority.

• Experience in developing communication frameworks and standards for stakeholder notifications regarding production incidents in regulated or customer-facing environments.

• A history of establishing planning cadences that continue and adapt beyond initial implementation.

• Excellent communication skills.

🏝️ Benefits

• A culture that values principles.

• Opportunities for upward mobility.

• Professional development with various opportunities available.