VP, Sales & Customer Experience

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Create and implement the comprehensive sales and business development strategy for the Construction Technology division, encompassing SaaS, hardware, and robotics solutions.

• Lead, mentor, and cultivate a high-performing team of directors and their teams, promoting a culture of accountability, innovation, and ongoing improvement.

• Establish clear performance objectives, KPIs, and expectations for all direct reports and their teams.

• Act as a vital member of the executive leadership team, aiding in company-wide strategy and decision-making.

• Take ownership of and achieve ambitious revenue, growth, and profitability targets across all product lines and customer segments.

• Identify and prioritize new business opportunities, including untapped markets, strategic partnerships, and emerging technologies.

• Supervise the development and execution of commercialization strategies for new products, including robotics and IoT solutions.

• Propel customer acquisition, retention, upselling, and cross-selling initiatives in collaboration with Sales and Customer Experience teams.

• Advocate for a customer-centric culture, ensuring exceptional support, onboarding, and ongoing value realization for all clients.

• Collaborate with Product, Engineering, Marketing, and Operations to harmonize business development and sales strategies with product roadmaps and market demands.

• Establish and maintain strong, transparent relationships with customers and industry partners.

⛳️ Requirements

• Bachelor’s degree in Business, Engineering, Marketing, or a related field (Master’s or MBA preferred).

• Over 10 years of progressive experience in sales, business development, or customer success within technology-driven industries (construction technology, SaaS, robotics, or related fields).

• Strong familiarity with MSUITE or similar platforms is highly preferred.

• Experience in the commercial construction industry, pre-fabrication, and a solid understanding of the procurement of tools, anchors, and accessories is a plus.

• More than 5 years of senior leadership experience managing multi-disciplinary teams and director-level reports in high-growth, innovative environments.

• A proven history of meeting and surpassing revenue and growth objectives.

• Strong strategic thinking, analytical, and problem-solving capabilities with a demonstrated ability to manage complex escalations and negotiate high-value contracts.

• Exceptional leadership, communication, and relationship-building skills.

• Experience in the commercialization of new technologies and go-to-market strategies.

• Proficient in enterprise sales, account-based marketing, and customer success best practices.

• Willingness to travel as needed (up to 30%).

🏝️ Benefits

• Medical, dental, life, vision, wellness program, disability, 401(k).

• Employee Stock Purchase Plan.

• Paid time off.

• Tuition reimbursement.

• Discounts on Stanley Black & Decker tools and other partner programs.