Customer Care Specialist I – Bilingual Contract

This is a fully remote position, open to applicants in Texas.

📋 Description

• Manage both incoming and outgoing calls as per your designated tasks.

• Successfully complete training sessions and remain informed through continuous learning.

• Process and manage orders, address cancellations/changes, and request reprints or credits as needed.

• Uphold security and privacy in every interaction.

• Input data accurately and ensure effective follow-up procedures.

• Track personal performance and contribute positively to team achievements.

• Participate in outbound calling when necessary to achieve client goals.

• Assist in meeting team and organizational objectives while fostering a professional and secure working environment.

⛳️ Requirements

• A High School Diploma or GED is mandatory.

• 0-2 years of relevant experience is preferred.

• Experience in customer service, banking, or retail is advantageous.

• Strong ability to multitask effectively.

• Keen attention to detail is essential.

• Excellent communication and interpersonal skills are required.

• Basic computer literacy is necessary.

• A willingness to learn and develop through ongoing training is expected.

• Must complete and pass a bilingual assessment.

🏝️ Benefits

• Medical coverage is provided.

• Dental coverage is available.

• Vision coverage is included.

• A 401K plan is offered.

• Generous paid time off (PTO) allowance.

• Life insurance coverage is provided.

• Access to an employee assistance program.

• Pet insurance options are available.