This is a fully remote position, open to applicants in Missouri.

📋 Description

• Deliver product or service information related to Altor’s offerings.

• Address customer inquiries through phone, email, or chat promptly and professionally.

• Provide precise information and support concerning products, services, and policies.

• Effectively manage customer complaints and concerns.

• Assist customers with order placements, shipment tracking, and processing returns or exchanges.

• Cultivate a thorough understanding of our products or services to effectively respond to customer inquiries.

• Foster and sustain robust customer relationships.

• Keep detailed records of customer interactions.

⛳️ Requirements

• Bachelor’s Degree or equivalent professional experience.

• A minimum of 3 years of experience in customer service is required.

• At least 1 year of experience supporting customers in a manufacturing, distribution, or production-focused environment is strongly preferred.

• Bilingual skills in Spanish and English are preferred, including the ability to read, write, and communicate verbally in Spanish.

• Proficient in Microsoft Suite – Word, Excel, PowerPoint.

• Required proficiency in ERP systems (Oracle, SAP, NetSuite, etc.).

🏝️ Benefits

• Health insurance.

• 401(k) matching.

• Flexible work hours.

• Paid time off.

• Options for remote work.