VP, Regional Program Manager – Los Angeles Region

This is a fully remote position, open to applicants in California.

📋 Description

• Cultivate and oversee strategic partnerships with Costco’s Regional Leadership team and warehouse staff.

• Boost credit awareness and implement credit initiatives across the designated region.

• Formulate strategies and execution plans for acquiring new accounts in warehouses and ensuring compliance.

• Utilize warehouse performance data to enhance training and engagement efforts.

• Provide in-person and virtual training to warehouse employees on credit value, compliant credit presentation, and addressing customer inquiries.

• Collaborate with warehouse and regional leadership to enhance application performance.

• Assist in credit tabling events and warehouse grand openings by providing training and optimization strategies.

• Identify opportunities for process improvements based on feedback from warehouse employees and cardmembers.

• Ensure adherence to credit card collateral, applications, Terms & Conditions, and procedures.

• Manage and address escalations from warehouses and cardmembers.

• Share best practices; develop and oversee tools, reports, and information.

• Gain an understanding of partners, industry dynamics, and the competitive landscape.

• Operate from a home office while traveling approximately 85% of the time to warehouses within the Los Angeles region.

⛳️ Requirements

• A Bachelor’s degree in business or marketing, along with 6-10 years of experience in credit or a sales-related industry, is required.

• Candidates must reside in Los Angeles, Anaheim, or Long Beach.

• Previous experience in big-box retail management is preferred.

• Must possess high energy and demonstrate self-motivation.

• Ability to work independently with minimal oversight.

• Capable of managing multiple tasks and responding to various situations.

• Strong communication and organizational skills are essential.

• Excellent presentation skills for large groups are necessary.

• Proven ability for creative problem solving is vital.

• Strong analytical and financial analysis skills are required.

• Proficient relationship-building skills and a flexible approach are important.

• A valid driver’s license is mandatory.

• Must be able to work in a remote office environment.

• Overnight travel and weekend support will be necessary.

🏝️ Benefits

• Medical, dental, and vision coverage.

• 401(k) plan.

• Life, accident, and disability insurance.

• Wellness programs available.

• Paid time off packages, which include planned time off (vacation), unplanned time off (sick leave), and paid holidays.

• Possible discretionary and formulaic incentive and retention awards for eligible employees.

• Opportunity for remote/home office work arrangement.