Program Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Act as the main relationship manager for partner hospitals and treatment teams within the designated region.

• Ensure partner communication aligns with Smile Train policies and expectations.

• Address inquiries from partners, tackle operational challenges, and resolve patient-related issues.

• Collect administrative documentation, credentialing details, reports, surveys, and updates on programs.

• Assist in the onboarding process for new partners and practitioners.

• Manage the implementation of Smile Train programs across the assigned geographic area.

• Conduct monitoring visits to evaluate program performance, safety practices, compliance, and standards of patient care.

• Review surgical outcomes, compliance metrics, and related documentation.

• Identify program gaps and promote operational enhancements.

• Facilitate the addition of treatment types and the accreditation process for practitioners.

• Support training initiatives for partners, including workshops and webinars.

• Collaborate with internal teams, medical advisors, and subject matter experts.

• Ensure compliance with patient record, safety protocols, reporting, branding, and partnership obligations.

• Conduct safety audits and quality assessments; track corrective action items.

• Assist in the management and reporting of sentinel events.

• Address patient complaints and feedback effectively.

• Monitor the utilization of partner budgets and evaluate funding applications.

• Aid in financial audits and necessary corrective actions.

• Represent Smile Train at partner meetings, training sessions, and program-related events.

• Assist in awareness campaigns, organizational events, patient narratives, partner case studies, and reporting.

• Track partner performance and program outcomes by utilizing program data and reporting systems.

• Monitor quality, output, and compliance indicators regularly.

• Identify operational challenges and potential opportunities.

• Provide consistent updates and insights about the program to the Area Director – South Asia.

• Travel approximately 40–50% of the time to assigned states, partner hospitals, program locations, and remote districts.

⛳️ Requirements

• Bachelor’s degree in Public Health, Healthcare Management, Social Sciences, Development Studies, Business Administration, or a related discipline.

• At least 6-8 years of relevant experience in managing or executing programs in public health, healthcare, or the non-profit/development sector.

• Proven experience in managing partner hospitals, healthcare institutions, or implementation partners and coordinating multi-site programs.

• Established background in program implementation, monitoring, reporting, compliance, and quality assurance.

• Experience working with healthcare providers, public health initiatives, or hospital networks.

• Strong stakeholder management abilities, with proficiency in coordinating across partner institutions and cross-functional teams.

• Experience in analyzing program performance data, identifying implementation gaps, and facilitating operational improvements.

• Competent in program and project management.

• Familiarity with monitoring program performance and ensuring adherence to organizational guidelines.

• Ability to effectively manage multiple stakeholders and competing priorities.

• Excellent analytical, problem-solving, and decision-making skills.

• Strong written and verbal communication, coordination, and documentation capabilities.

• Proficiency in Microsoft Office Suite and program management/reporting tools.

• Capacity to work independently in a dynamic, cross-functional environment.

• Willingness to travel regularly to partner sites, including field and remote locations.

• Submission of CV and cover letter is required; only candidates who provide a cover letter as instructed will be considered.

🏝️ Benefits

• Regular travel to partner locations, including remote areas.

• Commitment to equal opportunity and inclusive hiring practices.

• Opportunity to contribute to a mission-driven organization focused on enhancing cleft care outcomes.